Sitecore Engineer

Job Description

Rackspace Sitecore Engineers are an extension of our Fanatical Support team and are responsible for providing deep application support and advisory services for the Sitecore platform and associated technologies.
Our Sitecore Engineers are expected to work closely with Rackers, customers, and systems integrators to provide a seamless and customized design, architecture, and support experience. They engage to resolve customer issues, manage ongoing technical projects, and support our Sitecore Architects, who act as thought leaders by shaping and defining the offering.
Day to day:

• Provide support deep applications and infrastructure support
• Design, develop, test, and implement new configurations, architectures, and standards
• Provide guidance, to customers, 3^rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance
• Assist customers and internal teams to automate processes and incorporate Sitecore best practices & methodologies
• Provide leadership and guidance when customer downtime issues arise and provide RCA support as requested.
• Show ownership of issues through resolution and maintain customer loyalty by serving customers via phone, tickets, and email
• Responsible for the technical development of peers
• Represent the Critical Application Services team and Rackspace in meetings with internal team and third party vendors
• Manage long-running and complex projects for internal and external customers

#LI-LM1