Mission Control Center - Engagement Support Intern (Estagiário) Job

Job Description

Requisition ID: 234887
Work Area: Administration
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

POSITION SUMMARY

Working in the Regional Mission Control Center (MCC) Latin America & Caribbean (LAC), the intern will work closely with the MCC team in São Leopoldo or São Paulo as well as interacting with the other MCC satellites in Mexico, and São Paulo, and with the global MCC community.

EXPECTATIONS AND TASKS

The intern will be responsible for:

• Run existing and create new MCC statistics reports by extracting data from CRM and other sources.
• Assist with Innovation, proposing innovative solutions based on the SAP portfolio (HANA, Cloud, Mobile, IoT) for the global and Regional MCC teams.
• Assist in handling all administrational aspects of the MCC's Deployment Support Team Lead sessions:
• participate in DS Lead alignment calls, update invitations, send out post-session reports, and create CRM activities.
• Perform data analysis, based of the above extractions.
• Aid (Knowledge Transfer), review data quality and assist with transparency to the MCC 'customers' (Deployment Support leads and members, PE Embedded Teams) on MCC related CRM tasks, like maintenance of cases, Top Issues, ...
• Understand DBS and how Support works in SAP (Enterprise Support, Premium Engagements, ...)
• Understand the working principles of the Global / Regional MCCs
• Understand SAP Customer Relation Management (CRM) as used in MCC and the available reporting tools
• Understand the technical equipment of the MCC room, incl. how to operate the wall monitors and the dashboards shown on them.
• Keep the MCC documentation up to date.
• Provide all kinds of administrational help to the MCC, like keeping meeting minutes, organizing meetings and operational procedures like case maintenance and KPIS

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Studying Computer Sciences, Business Administration or Information Systems (2nd to 6th semester)
• Expert of MS Office tools (Excel, Word, Power Point, Access and Outlook) is required
• Basic concepts of IT industry
• Advanced English speaking and writing capabilities
• Basic Spanish speaking capabilities are a plus
• Good oral and written communication/presentation skills
• Teamwork is key - locally in São Leopoldo and virtually with the colleagues in the MCC satellites
• Enthusiasm to learn the SAP Services & Support portfolio
• Problem solver profile: self-motivated, hands-on, practical, reliable, accountable
• Self-driven and result focus - Ability to work with low direct supervision
• Ability to learn and execute many tasks at the same time - multi-tasking!
• Programing skills are very good plus

*Previous work experience is not necessary. **

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected] , APJ: [email protected] , EMEA: [email protected] ).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations :