Coordinator, Marketing - CRM Operations

Job Description

About The Opportunity

Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 21.2 million diners food ordering experience and we are partnered with 140,000 restaurants in 2,700 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo, AllMenus and MenuPages).Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

Some Challenges You’ll Tackle

CRM Operations: Support the execution of email / push / in-product messaging for recurring, triggered and dynamic content-driven campaigns:

• Coordinate timing, assets, and plans between stakeholders and the Operations team
• Create concessions, tracking for URLs, and other back-end items needed to create campaigns
• Maintain presentations with latest email screenshots and sending details
• Manage segments, dynamic lists, and naming/organization for email/push campaigns in Braze (our Email Service Provider)
• Test, provide feedback, and help troubleshoot email and push programs

You Should Have

• 1-2 years of experience in email or digital marketing
• Hands-on experience with ESP (i.e. Braze, Responsys, Iterable, ExactTarget, Adobe Campaign)
• Attention to detail is absolutely must-have
• Bachelor’s degree
• Strong interpersonal skills
• Excellent communications, organization, teamwork and follow-up skills
• Ability to manage multiple projects

Got These? Even Better:

• Experience with Braze
• Experience with push notification
• HTML, CSS, SQL skills

And Of Course, Perks!

• Flexible PTO. It’s true, no strings attached and all the time you need to recharge.
• Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.
• Free Food. Kitchens are stocked and free Grubhub each week.
• Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it.
• Casual Culture. Catch rays on the rooftop or get comfy on a couch and get to know your coworkers — because work, should be a place you want to be.

We deliver favorites every day. Join us as we move eating forward.

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here:DOL Poster. Grubhub is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.