Presales Engineer

Job Description

Presales engineers are the software experts; they know the Laserfiche product suite inside and out, from architecture to implementation. As such, they have a wide range of responsibilities with the opportunity to work with a wide range of people. They could be brought onto a sales call to answer technical questions, asked to give a webinar, brought to a user group to chat with customers, or consulted in designing solutions for a customer’s business needs. To meet these challenges, an ideal candidate is someone well-rounded and driven to find not just a solution but the best solution. Problem-solving skills are a must, as are communication skills. A presales engineer should be approachable and happy to lend a hand. There will be challenges in such a diverse role, but a presales engineer will never be bored and will always be learning.
About Laserfiche:
Laserfiche is a global software company focused on using technology to accelerate how business gets done, by creating software that people love to use. The Laserfiche software platform eliminates manual processes and automates repetitive tasks. We provide our customers with AI-powered digital workflows, e-forms, document management and analytics, to gain insight into performance, improve customer experience and grow their business.
Responsibilities Include:

Proof-of-Concept Demonstrations:

• Speak with potential customers to learn about their business process needs
• Build a solution in Laserfiche to solve their business needs and help their processes run more efficiently
• Present the solution to the customer and answer any technical questions
• Communicate the solution such that people who are non-technical or unfamiliar with the software can fully comprehend it

Laserfiche Software Training:

• Break down technical details into information that’s useful and tailored to the training audience
• Help develop a new training curriculum
• Teach at our annual Laserfiche Conference
• Conduct training both in person and via the web

Solution Provider Support:

• Work with our expansive network of Solution Providers
• Provide technical consulting via email, conference calls, and presentations
• Write clear, concise answers to technical questions for the Solution Provider network and RFPs

Work Travel:

• Travel requirements are flexible but every presales engineer will be expected to travel within the domestic U.S. several times a year

What You'll Need:

• Bachelor’s degree, preferably in a STEM field
• Ability to learn and understand software, hardware, networking, and database concepts; experience with scripting or programming is a plus
• Demonstrated ability to provide both written and verbal explanation of complex technical concepts to non-technical audiences; experience in teaching or tutoring is a plus
• Exceptional communication and presentation skills