Customer Success Manager - NYC

Job Description

WHO WE ARE Looker is on a mission to bring better insights and data-driven decisions to every business. Everything we do is aimed at making sure our customers love every aspect of Looker, from our products and technologies to our ease of doing business and our support. We are looking for curiously brilliant individuals to join our team as we reinvent data analytics. Get data-driven and see yourself at Looker. WHAT WE'VE GOT GOING ON Looker’s analytics platform helps organizations of all sizes make informed decisions with data, and Looker’s Customer Success Group helps those organizations deploy, adopt and manage the platform to drive sustained business value. As a Customer Success Manager, you’ll act as a coach, project manager, consultant and product expert for our strategic clients, enabling key stakeholders to be successful with Looker by helping them build a data-centric culture within their organizations. This is an exceptionally important role for our growing team and you will be a key contributor to the success of Looker. We’re proud of the product we’ve built and of the recognition it’s received from industry-leading research firms. And we’re equally proud of the relationships we build with our customers, which have led us to being ranked as a leader for Customer Experience 4 years running in the Wisdom of Crowds Business Intelligence Market Survey. It’s a big part of what sets us apart. We hope you think so too!

WHAT WE NEED YOU TO DO

• Manage a portfolio of high-value accounts, helping onboard them and driving their adoption of Looker so that they successfully renew
• Build a trusted advisor relationship with stakeholders and executive sponsors in those accounts to drive the business value of Looker
• Help stakeholders adopt the right change management strategies to revolutionize how they use data
• Provide mentorship and guidance to them by identifying the optimal way to realise their business aims using Looker product functionality
• Partner closely with members of other Looker teams supporting our client’s technical needs
• Be an internal advocate for customer needs and feature requests across our Product, Engineering, Sales and Support teams
• Help drive customer references and case studies

WHAT YOU BRING TO LOOKER

• 2+ years experience in Customer Success or Client Services driving the adoption of technical products by fast-paced enterprise organizations
• Excellent client management abilities, including outstanding written and verbal communication skills and the ability to build relationships with senior client stakeholders
• Great project management skills and the ability to collaborate with and influence internal and external stakeholders to deliver change management programs successfully
• The ability to assimilate complex information quickly, including being able to translate between business and technical terms to creatively find solutions for our customers
• Flexibility to travel regularly to meet customers on-site
• A customer-centric personality that is reliable, enthusiastic, and willing to go the extra mile

WHAT WE’D ALSO LOVE TO SEE

• 2+ years experience in Customer Success or Client Services driving the adoption of technical products by fast-paced enterprise organizations
• Excellent client management abilities, including outstanding written and verbal communication skills and the ability to build relationships with senior client stakeholders

#LI-LM1 A LITTLE MORE ABOUT LOOKER Looker is a unified Platform for Data that delivers actionable business insights to every employee at the point of decision. Looker integrates data into the daily workflows of users to allow organizations to extract value from data at web scale. Over 1700 industry-leading and innovative companies such as Sony, Amazon, The Economist, IBM, Spotify, Etsy, Lyft and Kickstarter have trusted Looker to power their data-driven cultures. The company is headquartered in Santa Cruz, California, with offices in San Francisco, New York, Chicago, Boulder, London, Tokyo and Dublin, Ireland. Investors include CapitalG, Kleiner Perkins Caufield & Byers, Meritech Capital Partners, Redpoint Ventures and Goldman Sachs. For more information, connect with us on LinkedIn , Twitter , Facebook and YouTube or visit looker.com . Looker aspires to be a workplace that is not only free of discrimination, but one that fosters inclusion and belonging. We strongly believe that diversity of experience, perspective, and background lead to a better environment for our employees and a better product for our users. We encourage you to join us in changing the way businesses use data. For information on how Looker uses your information, visit Looker's Privacy Policy . Apply for this job