Senior IT Support Engineer

Job Description

Senior IT Support Engineer

London

AlphaSights provides bespoke B2B knowledge solutions to leading professionals in investment management, private equity, management consulting, global corporations and select non-profits.

Our 800+ employees connect professionals to the industry knowledge and market insights they need to identify, assess, and act on opportunities ahead of the competition. With nine offices across the US, EMEA and Asia, we regularly rank as one of the fastest growing companies in the world.

Even after 10 years of high growth, we see vast market opportunity ahead of us and are looking for people with talent, ambition, and entrepreneurial drive to join us in rapidly moving our organisation to the next level. See more at www.alphasights.com

The IT Support role:

AlphaSights is looking for a proactive and driven individual to join the Technical Operations team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the Senior IT Support Engineer therefore represents a visible and valued opportunity for the right candidate to have an immediate impact in the London office.

From day one, you will be given areas of responsibility and be expected to manage your own time. You must maintain a positive, problem-solving mindset, and approach your work and the company's IT environments with a real sense of ownership. You also need to be proactive, creative, and enjoy interacting with other people. We expect you to always be looking for ways to improve your work while at the same time being committed to helping the wider team succeed.

The Technical Operations team is a fast-growing, motivated group, which allows for a high growth potential and opportunities to distinguish oneself. We are looking for a team member who is seeking a career as an IT generalist, keen to develop a wide range of skills and knowledge, while also bringing valuable industry experience and perspectives to bear on our department as we continue to evolve. A successful hire in this position will represent an effective coach and role model within the team, and will be looking to evolve into a team manager position over time.

Core responsibilities:

• Troubleshoot tech issues, in person and remotely, including help desk operations and deskside support
• Serve as an escalation point for complex support issues
• Configure and deploy Macs (via MDM solution), VoIP phones, hardware, and networking equipment
• Implement, test, and monitor IT infrastructure to ensure optimal performance, including network and telephony systems
• Monitor projects and new technology roll-outs
• Assist in office relocations, expansions, and densifications in home office and remote locations.
• Maintain meeting room hardware for conference calls and video conferencing
• Manage relationships with third party vendors
• Set up and manage user subscriptions and accounts
• Maintain the company's IT hardware asset register, monitoring and ordering stock
• Support both our proprietary and third party software applications
• Collaborate with global colleagues to ensure that all transferees, visitors, and new joiners integrate seamlessly
• Maintain and contribute to an internal knowledge base of technical documentation and SOPs
• Lead trainings for employees as part of onboarding and continued technology education

Requirements:

• 4+ years of relevant experience in similar roles (IT Support Engineer / helpdesk in a corporate environment, Apple Genius)
• Bachelor’s Degree
• Excellent understanding of Apple hardware and macOS/iOS
• Excellent understanding of networking fundamentals, experience with Cisco Meraki stack preferred (CMNO, CCNA, or equivalent certification)
• Experienced G-Suite administrator, familiar with managing domains, security/OAuth, GAM, etc.
• Excellent knowledge of endpoint management strategies with experience using different MDM solutions (e.g. Addigy, Jamf)

Attributes we're looking for:

• Excellent track record of successful service delivery
• Results-oriented, user-focused mindset
• Excellent communication skills
• Naturally positive attitude, with the ability to maintain patience and composure under pressure
• Positive, team-oriented mindset, with a natural willingness to always go the extra mile
• Evidenced problem-solving skills, comfortable navigating ambiguity
• Thrives in a results-oriented, fast-paced environment

AlphaSights is an equal opportunity employer