Account Specialist/Account Coordinator

Job Description

We have several open customer service and patient services roles within our team, and we’re looking for folks who have a passion for helping others. These key team members ensure CoverMyMeds' service is easy to use and hassle-free, wowing our users by providing knowledgeable, friendly, and quick answers to every question.

What You'll Do

We have several open roles on our team. Our team members work in a variety of capacities, but here are some of the duties of our team members. Note that not all responsibilities will apply to every role within our team:

• Provide exceptional inbound and outbound account support over phone, email, and web-based chat
• Work through a variety of time-sensitive projects on a daily basis
• Manage existing user accounts, analyze usage, and collect feedback to improve/enhance our service
• Operate as the expert on specific medications with the task of ensuring patients get cleared for therapy as quickly as possible
• Document activity and communicate unusual or unexpected outcomes to improve workflows
• Troubleshoot issues and communicate insights through cross-collaboration with other teams within the company
• Identify, quantify, and socialize insights drawn from day-to-day work in a way that is actionable and provides value to the customer and end user
• Stay up-to-date on changing procedures and workflows
• Coordinate webinars and provide expert knowledge on how to use our software

About You

You are friendly, outgoing, and prefer to work with a team in a fast-paced, collaborative environment. You are patient, adaptable, and flexible. You are enthusiastic about understanding user needs and showing how CoverMyMeds can help.

• Exceptional interpersonal, written, and verbal communication skills
• Drive and initiative to understand the full scope of work and process
• Proactive problem-solver
• Eager to learn about healthcare technology and gain personal and professional growth
• Record of success in customer service; experience in healthcare a plus
• Adaptable and able to work a flexible, yet consistent schedule to help support our users during our hours of operation (Monday - Friday: 8AM EST - 11PM EST, Saturday: 8AM EST - 6PM EST).
• Bachelor’s degree or equivalent experience required

About Us

CoverMyMeds is one of the fastest growing healthcare technology companies in the US. We help prescribers and pharmacies submit Prior Authorization requests for any drug and nearly all health plans - 100% free - to get millions of patients on their medications every single year. Our team of highly-productive healthcare enthusiasts with a passion for helping others is the best thing about working here. On-site chef and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been named to Inc. 500’s list three times, were awarded one of the top places to work by Modern Healthcare, and twice won best places to work in Columbus, Ohio.

CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to minority status, gender, disability or veteran status.