Customer Contract Specialist

Job Description

As a Customer Contract Specialist, your role involves the day to day functions of HubSpot’s billing and contracts, including the ability to solve a high volume of customer inquiries in a timely manner while providing exceptional customer service.

This role requires the ability to solve complex billing issues that require extensive analysis while moving through different scenarios and systems. You will work in conjunction with other internal teams including Customer Success, Accounts Receivable, Sales and Renewal Management, as well as partnering with Business Enablement on ways to enhance our billing infrastructure.

We’re looking for a quick learner who is capable of grasping and retaining information in a high volume transactional environment that’s constantly changing.

This is a great opportunity for a go-getter to have an impact on HubSpot’s future infrastructure and help impact continued growth.

In this role you will:

• Be a part of a new team that’s crucial to HubSpot’s continued growth
• Collaborate with multiple internal departments
• Learn HubSpot’s pricing, contract and billing structure
• Resolve customer billing inquiries with creative solutions
• Have a significant impact on HubSpot’s bottom line in upholding customer contracts

We are looking for individuals with:

• Bachelor’s degree or some college coupled with equivalent work experience (SaaS experience a plus)
• Strong time management skills
• Acute attention to detail
• Strong analytical, problem-solving organizational and communication skills
• Customer Service experience
• Strong work ethic
• Conflict resolution experience
• Contribute to a positive team environment of equality and inclusion

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

About HubSpot

HubSpot helps millions of organizations grow better, and we’d love to grow better with you. Our business builds the software and systems that power the world’s small to medium-sized businesses. Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, and transparency. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code , which has more than 4M views, and learn about our commitment to creating a diverse and inclusive workplace , too. Thanks to the work of every HubSpotter globally who has helped build our remarkable culture, HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more.

HubSpot was founded in 2006. We’re headquartered in Cambridge, Massachusetts, and we have offices in Dublin (Ireland), Sydney (Australia), New Hampshire, Singapore, Tokyo (Japan), Berlin (Germany), and Bogotá (Colombia).

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