HR Ops Project Manager

Job Description

Company Description

Dropbox is the world’s first smart workspace that helps people and teams focus on the work that matters. With more than 600 million registered users across 180 countries, we’re on a mission to design a more enlightened way of working. Dropbox is headquartered in San Francisco, CA, and has 12 offices around the world.

Team Description

Our Recruiting & People team grows and develops the Dropbox family. We find, hire, and support the people who will shape our product and our company. We believe people do their best work when they’re happy, so we work to make Dropbox a place where everyone can thrive.

Role Description

We’re looking for a seasoned, driven and collaborative HR Ops Project Manager to join the People team and deliver impactful HR projects and technology solutions. With the GPS team, you will join a hardworking group of Dropboxers to drive implantation of operational project inventory, dashboards and deliver an excellent employee experience with strong vendor partnership.

Responsibilities

• Project Inventory and Dashboard - You will create and implement HR Ops project inventory and dashboards outlining performance landscape, capacity and risk areas
• Project Management - You will lead cross-functional HR Ops project work on the improvement of both operational efficiencies and employee experience throughout the employee lifecycle, including on-boarding, global mobility, HR ticket system improvement, and case management technology solutions
• People Management - You will coach and lead team members, playing an active role in developing expertise
• Vendor Management - You will manage HR Ops vendor selection and ongoing evaluation process including RFPs, scorecards and QBRs (our quarterly service evaluation process)
• Project Profile Scorecard Management - You will manage HR Ops project profiles in JIRA and produce insightful dashboard to improve project management, prioritization and resource allocation
• Partnership - You will partner with the HR Business Partners, ITS Technology, Payroll, Finance and Legal team to lead process improvements and be a key partner across our HR Ops programs, data reporting, processes, and systems
• Change Management - You will lead change management to ensure new processes/technology lands well with Dropboxers and the People team. Own and deliver user-friendly training and job-aid resources on new technology, process updates, as well as existing HR standards, operating procedures, processes, policies, and playbooks.

Requirements

• Bachelor’s degree
• 4+ years of overall HR Operations project management and process improvement experience
• 2+ years of Vendor Management experience.
• Strong oral and written communication skills
• Excellent teammate with collaborative approach
• Able to work in a dynamic, rapid-changing environment by prioritizing situations which require sense of urgency
• Ambitious with ability to work independently, achieve goals with ambiguity, prioritize work, implementing structure and transparency to a process/program.
• Proficiency in JIRA, MS office (especially Excel), Gmail and Zendesk/Ticket Management System
• Project Management Professional (PMP)

Benefits and Perks

• 100% company paid individual medical, dental, & vision insurance coverage
• 401k + company match
• Market competitive total compensation package
• Free Dropbox space for your friends and family
• Wellness Reimbursement
• Generous vacation policy
• 10 company paid holidays
• Volunteer time off
• Company sponsored tech talks (technology and other relevant professional topics)

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).