Service Advisor

Job Description

Mobile Service Advisor

The Role

Tesla is looking for an experienced Mobile Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service. This position is located at our local Service center however the role will require travel as needed and directed by management.

Responsibilities

• Schedule all trips for the Mobile Technician Team from A-Z, including travel plans and shipping parts.
• Responsible for answering phone calls and emails to address any customer concern with the highest level of response and attention.
• Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
• Determine if technical solution can be provided over the phone or needs to be escalated immediately to Mobile Technician / (Mobile) Service Manager to provide immediate attention.
• Establish Parts system, label materials with Reference numbers for correct identification.
• Accurately record parts transactions and data into the Dealer Management System – attention to detail is critical, escalate any issues that need to be addressed to correct any inbound packaging. Escalate important issues from our internal and external suppliers.
• Communicate estimated parts ship and arrival time, including regular updates.
• Maintain records of time, expenses, and material and warranty duties.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Conduct Transactions with payment system; explain customer about repair and provide summary of repair
• Follow up with customer on services provided; ensure they are satisfied with the work performed.
• Maintain and perform top-level professional integrity and appearance as a Mobile Advisor.

Requirements

• Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public.
• Ability to effectively handle multiple priorities, organize workload, and meet deadlines.
• Resourceful in finding the best solution to any challenge.
• Willingness to learn new and innovative automotive technologies.
• Knowledge of Outlook, and MS Office and ability to quickly adopt working with our Dealer Management System(s).
• Valid driver’s license, clean driving record and insurable.
• High School diploma or the equivalent in experience and evidence of exceptional ability.
• Retail, Automotive Service or Hospitality experience preferred.
• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
• Knowledge of automotive techniques related to repair and servicing of automobiles.

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