Client Services, Account Manager

Job Description

Company Description

Merkle is a global data-driven, technology-enabled performance marketing agency. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We work with world-class brands like Dell, T-Mobile, Samsung, GEICO, Regions, Kimberly-Clark, AARP, Lilly, Sanofi, NBC Universal, DIRECTV, American Cancer Society, Habitat for Humanity, and many others to build and execute customer-centric business strategies. With more than 9,000 smart, dedicated people in more than 50 offices around the world, we are still growing at a rate that outpaces the market, with 2018 net revenue of $846million.

Merkle, by the Numbers

Job Description

Account Manager for high growth account where Merkle serves as a strategic partner within a positive, long term client partnership. Join a high performing team that runs on all cylinders, has fun and needs a strong independent performer, with solid account management experience in health care product marketing.

The Account Manager plays a pivotal role in maintaining client success by providing exceptional service and value to our clients. A successful Merkle account manager is flexible, well organized, and can work with multiple project stakeholders. The account manager needs to have a client centric and collaborative approach to getting things done.

Key Responsibilities

· Responsible for daily client management and communication including but not limited to: developing status reports, leading client status meeting, and managing client expectations.

· Responsible for daily cross functional team management including but not limited to: ensuring appropriate resources are assigned to the project in a timely manner; communicating project plans to all team members; managing internal status meetings

· Contribute to executive presentations and other important decks for our client

· Serve as final QA on creative and be able to dictate client priorities down to the team

· Responsible for managing external partners who may be contributing to our client projects

· Project management including but not limited to: project plan development; resource assignment; hours and financial reporting; project management and, monitoring; on-time and on budget delivery; flawless execution

· Risk management and solutioning

· Review and approve weekly results reporting

· Client budget management for smaller project

Qualifications

· Four year degree

· 3-5 years of project management experience (ideally in direct response channels)

· CRM Experience, Specifically managing email, direct mail and paid social campaigns

· Creative agency experience desired

· Proficiency in Excel

· Effective conflict management skills

· Strong presentation and client facing skills

· Strong verbal and written communication skills

· Candidate must be open to travel as needed (minimal)

Additional Information

Job Location