Cloud Support Engineer

Job Description

Job Summary:

We are now looking for a Cloud Support Expert that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Expert typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.

Working as a Support Expert will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

Job Responsibilities:

• Customer Issue handling
• Handling of dedicated support
• Software Update Management (SUM) handling
• Remote Service Gateway (RSG) mentoring
• Evaluation of answers and solutions received from higher competence units to verify that the answer/ solution will clear the problem reported by the customer
• Should be able to use support tools for ticket handling.
• To ensure customer satisfaction with the performance of installed systems by successful handling and reporting of all technical problems.
• Provide regular progress updates in the support system for each assigned support issue.

Key Qualifications:

• Mirantis / Red Hat Openstack Knowledge
• Virtualization (KVM/VMware)
• Deep Knowledge of Linux (Ubuntu/Red Hat desirable) including extensive Hands on and Administration to ensure customer satisfaction with the performance of installed systems by successful handling and reporting of all technical problems.
• Provide regular progress updates in the support system for each assigned support issue.
• Software Defined Networking (SDN)
• Experience in Cloud Operation based on Openstack and SDN
• Ericsson products to be supported: -
• Cloud Execution Environment (CEE)
• Hyperscale Datacenter System (HDS)
• Software defined Networking (SDN)

Next Steps:

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Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Turkey (TR) || || Istanbul || IT; R&D

Req ID: 302162