Customer Solution Manager Job stage 8

Job Description

We are now looking for a Customer Solutions Manager to support the KAM organization with product and solution expertise on different levels in pre-sales, design, and delivery of customer projects. The candidate will be responsible for the solution management for specific areas across the entire Ericsson IT portfolio across OSS & BSS, including working with ecosystem partners for IT, establishing long term business growth through lead management, and ongoing customer relationship on a daily basis. Position Ericsson as a thought and technology leader. Secure that customer feedback is shared with R&D organization.

The Opportunity:

• You will position Ericsson as technology leader, communicate and discuss Ericsson’s technology strategy and vision with customer CTO/CIO, Planning and Product organizations
• Responsibility spanning areas across the extended OSS/BSS and IT solutions including OSS areas such as Orchestration/cloud management, Analytics, Assurance, Inventory etc. and BSS and enablement (Charging, Billing, Catalog and Order Management, Service enablement), third-party partner and ecosystem products, and the associated services
• Thought leadership in the areas of OSS/BSS evolution towards 5G, virtualization including distributed cloud and container management/orchestration, and OSS/BSS transformation with respect to open source & ONAP.
• Build strong relationships with Ericsson account management teams, key customer decision makers and influencers, Ericsson business units, third party partners, and other key stakeholders
• Drive the technical sales process and lead the designing of comprehensive and complex technical solutions addressing customer needs for OSS/BSS and related technologies.
• Provide sales support expertise, conducts in-depth technical discussions with customer
• Provide sales support for specific deals, propose solutions covering business requirements and present to Regions and Customer
• Maintain knowledge of the OSS and BSS products and solution offerings.
• Maintain knowledge of key competitor’s product line and future direction.
• Contribute to knowledge sharing, ensure the customer vision & strategy including implications on Ericsson’s technology and solutions is communicated to the ones in need at Business Units, Group Function and Ericsson Research.

You Have:

• Education: Bachelor of Business Administration, Science or similar
• Substantial in-field experience from sales/solutions at Ericsson or equivalent
• Broad end to end view of across OSS and BSS technologies and ecosystems including associated technologies such as service assurance/analytics, SD-WAN, SDN/NFV and cloud infrastructure, service orchestration & OSS automation, mediation, billing & charging, IoT and service exposure.
• You should be very familiar with industry standards and open source such as ETSI, ONAP, TMF, MEF, 3GPP and others.
• Familiarity and working knowledge of 4G/5G core and RAN concepts is a plus.
• Experience from working in the field with customers
• Broad end to end view of across OSS and BSS technologies and ecosystems including associated technologies such as service assurance/analytics, SD-WAN, SDN/NFV and cloud infrastructure, service orchestration & OSS automation, mediation, billing & charging, IoT and service exposure. You should be very familiar with industry standards and open source such as ETSI, ONAP, TMF, MEF, 3GPP and others.
• Familiarity and working knowledge of 4G/5G core and RAN concepts is a plus.
• Strong presentation and communication skills are a must
• Proactive, self-motivated, organized and structured, with a good grasp of key business drivers

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DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

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