VP, Client Experience

Job Description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

VP, Client Experience

Key Accountabilities:

Reporting to the Head of Sales Support, the VP, Client Experience is responsible for shaping and effectively communicating the John Hancock Retirement Plan Services participant experience to internal partners, plan sponsors and advisors. The primary role of this individual is to participate in sales presentations for prospective clients nationwide. As a part of the sales team, the VP, Client Experience provides key insights on strategy and delivers presentations tailored to the needs of the prospect.

As an expert on both client presentations and our participant experience, this individual will work with internal business partners such as marketing and product to help develop our offering. The VP, Client Experience will also participate in due diligence meetings, roadshows, conferences and other distribution events.

Ideal Candidate/Key Differentiators:

• A charismatic, high energy individual with a passion for helping plan participants.
• Demonstrated ability to manage multiple projects while traveling extensively.
• Expert knowledge of the tools offered to participants in retirement plans and how they are best leveraged for different populations to maximize retirement readiness.

Essential Duties & Responsibilities:

• (50%) Provide participant focused presentations nationwide as a member of the sales team
• (20%) Actively participate in all stages of the sales process from preparation through presentation
• (15%) Collaborate across business units as a participant experience and presentation SME
• (10%) Support due diligence, advisor meetings, industry events and other distribution related events.
• (5%) Provide training as necessary

Job Requirements:

• At least 5 years in the retirement business, preferably working in participant education, engagement or communications.
• Working knowledge of the tools offered to participants in retirement plans and how they are leveraged for different populations to maximize retirement readiness.
• Possess or have the ability to develop an expert level knowledge of the JH RPS participant experience within 3 months.
• Superior communication, team selling and presentation skills including demonstration of technology
• Expert proficiency with presentation technology and software
• Ability to manage multiple concurrent deals and effectively deliver tailored messaging
• Ability to travel up to 80% including the occasional weekend.
• BS/BA Degree
• FINRA Series 6 and 63

This position will be located in the Western US in a city with a major airport. Denver, Dallas, L.A. are ideal locations.

LI - JHI

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.