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Windows Enterprise Support Engineer

Rackspace

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Job Details

Location: Winston-Salem, Forsyth County, North Carolina, USA Winston-Salem, Forsyth County, North Carolina, USA Winston-Salem, Forsyth County, North Carolina, USA Posted: Oct 30, 2019

Job Description

PRIMARY RESPONSIBILITY: Serves as the ON-SITE Rackspace Support Engineer and has ownership of technical support for our client in Winston-Salem, NC Works with multiple Account teams to complement the goals and tasks of the business on a daily basis. Due to the 24x7 operations of the business, you may occasionally require on-call coverage overnight and on weekends and holidays.

  • KNOWLEDGE/SKILLS/ABILITY:
    • Thorough knowledge of Windows OS, including IIS.
    • Advanced knowledge of servers/computers hardware and software, DNS and networking fundamentals including diagnostics with tools specific to OS, bindings, DB, Security, etc.
    • Strong troubleshooting skills; technically adept at resolving problems within skill level; when bringing in technical teams, can give them a concise starting point.
    • Excellent written and verbal communication skills with ability to communicate technical issues to both nontechnical and technical audiences.

JOB COMPLEXITY:

    • Plan and execute project related work, including server, network, and data center migrations.
    • Perform Quality Control passes and plan, as well as execute, complex maintenances.
    • Deliver outstanding customer outcomes while working with new bleeding-edge technologies.
    • Engage with manager, lead tech, and account manager daily to help coordinate workload.
    • Design and troubleshoot network communications and solutions using various platforms.
    • Install, configure, update, and troubleshoot services for customers:
      • Windows OS
      • Web server, database server, applications server, security, network, storage, HA/Clustering.
      • Teach customers “how to fish” by advising on technical issues; this includes designing and implementing solutions to meet business needs, including advanced software and hardware updates, that will improve the performance and reliability of the system.
      • Collaborate with fellow system administrators, engineers, and support team members by leading projects and creating/teaching technical coursework to junior team members.
      • Provide Fanatical Customer Experience in all interactions.
  • SUPERVISION: Receives little instruction on day-to-day work, and general instructions on new assignments.
  • EXPERIENCE/EDUCATION:
    • Bachelor’s degree in computer science, engineering, or equivalent work experience preferred. High school diploma or equivalent required.
    • 5+ years working in a computer technical field required
    • 3+ years in a Windows enterprise server environment required, additionally 2+ years in web hosting environment preferred. Cloud Experience a plus
    • Technical certifications strongly preferred. including MSCE, MSCA
  • PHYSICAL DEMANDS: General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required. Occasional domestic travel, less than 10%.

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About Rackspace

Rackspace provides hybrid cloud-based services that enable businesses to run their workload in a public or private cloud.

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