Global People Operations Manager

Job Description

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development.

Fastly’s customers use our edge cloud platform to ensure concertgoers can buy tickets to the live events they love, travelers can book flights seamlessly and embark on their next great adventure, and sports fans can stream events in real time, across devices. They include many of the world’s most prominent companies, including Spotify, Alaska Airlines, Hulu, The New York Times, and Ticketmaster.

We're building a more trustworthy Internet. Come join us.

Global People Operations Manager

Does working in a dynamic environment, building and executing HR operational capabilities appeal to you? Have you wanted to apply your HR data and operational experiences to support the build out of a global HR Operations function? Are you adept at getting results in a global multi-functional environment? Are you keenly focused and aware of the people impacts of change – including process improvements and changes to business processes, systems and technology? If you answer yes to the questions above, we want to hear from you!

We are looking for someone to join our team to lead the management of HR data structures, policies, and operations as an HR Operations Manager. This proactive individual will thrive in an exciting, high-growth fast-paced culture. This role will develop and streamline our processes and programs to ensure we are ready to scale with our growing team. This position will report to the Head of Global People Operations and will be based in SF.

What You'll Do

• HRIS Administration: Partner with HRIS to articulate business and functional requirements to enable a simple, scalable, automated, and flawless experience throughout the employee lifecycle. Coordinate across the HR team to map the architecture of all employment data in the current HRIS ecosystem. Organize work, tracking cases, and escalating complex problems.
• Process Management and Continuous Optimization: Partner with Global Head of HR Operations, Business Partners and COEs utilizing process analysis and management to identify the types of work to be delivered through an HR services delivery model. Document and continuously improve full employee lifecycle HR processes and procedures, measure and lead process optimization and effectiveness through diverse strategies that may involve shared services, self-service, content curation, policy creation, etc.
• HR Data Management: Lead all aspects of the full employee lifecycle data management of transactions including new-hire, onboarding job changes, international transfers, leaves and offboarding processes. Drive HR process management ensuring HR operational rigor with accurate, timely, and robust data management, process, and project management practices. Ensure compliance with legal and regulatory requirements related to labor law, data protection, recordkeeping and reporting.
• HR Reporting and Audits: Conduct HR Reporting. Conduct periodic employee record audits.
• Vendor Management: Act as main point of contact for HR Team Purchase Orders, Vendor and Invoice inquiries - Review and track contracts and SOWs to ensure timely renewal or extension - Collaborate with partners in HR, Recruiting, and Finance to identify and resolve potential issues before arising and ensure the highest quality experience

What We're Looking For

• 8-10 years of HR or HR operations experience.
• Bachelor's in Business Administration or HR.
• Attention to detail and passion for leading HR system-enabled programs. Extensive experience in process design and documentation.
• Experience in business analysis and process improvement in a fast-paced environment.
• Advanced experience with Saas HR Tools (e.g.,Ultipro and Greenhouse.)
• Proactive, creative and adaptable with strong analytical, problem-solving orientation.
• Strong EQ and customer service orientation. Excellent verbal and written communication skills.

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives . Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
• We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.
• We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.
• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply!

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment.

Employment decisions at Fastly are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Fastly encourages applicants from all backgrounds.

* Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

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