Sales Operations Manager

Job Description

About Triplebyte Triplebyte helps companies find and hire great technical talent. For any company building software, this is crucial for success. A recent survey of top C-Level Executives , across multiple industries, showed that software, R&D and recruiting technical talent are the top areas they are planning increased investment and budget over the next 5 years. Companies like Apple, Dropbox and American Express trust Triplebyte’s online technical assessment to identify the best engineers for their open roles and reduce the time and effort it takes to hire them. We just raised a $35 million Series B and our team of 40 will double in size during 2019. Now is a great time to join as we're on an exciting growth trajectory. You will have lots of opportunity for taking on responsibility and developing new skills quickly. We have built Machine Learning models that predict the likelihood of an engineer getting an offer from a particular company. Interviewing and assessing engineering talent tends to be noisy, but our technical assessment has proven to be good enough to extract meaningful signals. We collect data on interview results and in-house evaluations, which gives us a unique dataset to play with. We've used that data to deliver a 40% conversion rate on our candidates at interview to offer, compared to the industry standard 20%. Our mission is to create a scientific method for identifying great talent and intelligently route it to the best place, streamlining and speeding up the recruitment process, while removing human biases that can hold back some candidates. Press Links You can read more about our company and hear from our founders in the press here: Triplebyte raises $35M for its online coding test and credentialing service for hiring engineers Triplebyte raises $35 million to match engineers with employers CNBC (Your Next Job Interview Could be with a Robot) Lessons from Doing Y Combinator Twice - Harj Taggar Building an Engineering Team - Harj Taggar and Ammon Bartram You can also read some case studies with a few of our partner companies like Box, Instacart, Mixpanel and Gusto and also learn more about us on our press page . We're an experienced team , the founders have each built and sold companies before. Ammon and Guillaume founded Socialcam ( acquired by Autodesk for $60 million ) and Harj was the first partner hired at Y Combinator since its founding. Triplebyte has expanded their product offerings to include subscription agreements in addition to our legacy transactional business model. The Sales Operations Manager will report directly to and work closely with the Head of Business Operations and will be responsible for developing efficiency sales processes through Salesforce and other third party tools. The goal of the Sales Operations Manager is to create efficiency in the business team and ensure goals are set, progress is transparently shared up and down the organization and objectives are ultimately achieved by sales and customer success.

Role Responsibilities

• Run budgeting, KPI setting, performance review and operations planning processes for CSM/Talent Management teams
• Develop and maintain account allocation process to the CSM team, including account segmentation and territories
• Administrate and maintain Salesforce, including building and project managing new features and integrations with Salesforce
• Improve and support CSM QBR processes, including providing data, formatting and objectives for QBRs
• Develop and maintain Forecasting processes focused on accuracy and facilitate management in achieving quarterly sales, hires and renewal goals
• Maintain for the business team all third-party software licenses and negotiate annual contracts, when appropriate
• Provide and conduct new employee training as related to systems and processes of the business teams
• Work with product and marketing to ensure communications to existing customers are delivered with appropriate content, to the appropriate individuals, and consistent
• Work with finance to maintain commission plans. Work with finance and leadership to develop new commission structures and compensation plans as necessary
• Review and maintain all agreements, including reviewing redlines and working with outside council to incorporate new language as needed by the business
• Run and maintain sales-side of overdue Accounts Receivable process

What You Need to be Successful

• 2+ years of experience working in operations either on the sales or marketing side of a SaaS business
• 2+ years of experience with Salesforce as an administrator, including building custom fields, complex formulas, building new objects and maintaining security. Modest experience developing in APEX is preferred
• 1+ years of experience working in sales, account management or sales development is preferred
• Experience owning recommendations and working with executives to communicate and drive decision making
• Experience with compensation planning
• Experience negotiating and working with vendors, including Salesforce and third-party Salesforce consultants
• Experience working with or in Enterprise-sales organizations and supporting CSM or AM teams in navigating renewals, up-sells and customer happiness
• Experience working cross-functionally with Sales, Customer Success / Account Management, Marketing and Product
• Experience with Docusign, Quip, Mixmax, Chartio, Marketo, Heroku Connect, Slack (including bots) and their integrations with Salesforce is preferred
• Exposure to Recruitment Tech or the recruitment industry is a plus
• Experience with SQL and querying production databases is a plus

Compensation and Benefits Competitive salary and stock options package Open vacation policy Employer paid health, vision and dental insurance 401(k) plan with matching Pre-tax commuter benefits Daily catered lunches Our Mission We believe strongly in building a truly meritocratic, unbiased process for finding great talent. Even the best technology companies today still use where people went to college as a proxy for intelligence and ability. We're building a process that looks only at ability, not credentials, so we can have a future where everyone can focus on just learning and being good at what they do, not how they look on paper. Every aspect of running a company has been improved over the last decade, except hiring. Most decisions are still made using amorphous terms like "gut feel" or "culture fit". They should be made using crisp data. Only a company specializing on this problem, using data collected from the hiring process at hundreds of companies, can solve it. That's the company we're building. Our mission is creating a scientific method for identifying great talent and intelligently routing it to the best place. Starting with software engineers. Apply for this job