SAP Ariba - Support Engineer Job

Job Description

Requisition ID: 231933
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

SAP Ariba is the leading provider of collaborative business commerce solutions. SAP Ariba combines industry-leading technology with the world's largest web-based trading community to help companies discover, connect, and collaborate with a global network of partners - all in a cloud-based environment. Using the Ariba Commerce Cloud, businesses of all sizes can buy, manage cash, and sell more efficiently and effectively. More than 500,000 companies around the globe use the Ariba Commerce Cloud to simplify inter-enterprise commerce and enhance results.

Position Description

Ariba Product Support Engineering team supports clients, provides third line technical support for Ariba’s enterprise software products. Our team would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolution to all product related technical issues. The Support Engineer will also work with the Ariba Engineering, Solutions Management, and Hosting Operations teams to resolve complex software issues while identifying product defects, enhancements, and limitations.

Roles and Responsibilities

• The primary function of the Engineer is to provide dependable and timely resolution for complex software issues related to the Ariba product area.
• Demonstrates competency with the full suite of SAP Ariba Solutions, understanding and proficiency of procurement business process and integration topics.
• Build partnerships with customers to proactively deliver expertise and improve customer value of SAP Ariba solutions.
• Provide on-call support during evenings and weekends as required by a rotational schedule.
• Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  

Role Requirements

• Engineering Graduate with minimum 3 to 8 years of Ariba experience. The Engineer must be flexible to work in shifts.
• Ariba Upstream techno-functional experience is a must. Hands-on experience with SAP Ariba Supplier Management solutions is preferred.
• Understanding of object-oriented methodologies, SQL and programming in Java. In-depth understanding of cloud technologies and related aspects of life cycle management is a must.
• The Engineer must focus on customer service and communication and also have knowledge to interface with 3rd party vendors and internal technical teams to drive issues to resolution.
• Good problem solving, organizational, analytical skills, time management and prioritization skills. Utilize available time efficiently in order to achieve effective and efficient results and ability to capture a complete and accurate problem/symptom description of reported issues.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected] , APJ: [email protected] , EMEA: [email protected] ).

Successful candidates might be required to undergo a background verification with an external vendor.

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