Business Process Analyst, SaaS (Contract)

Job Description

Company Overview

Riverbed enables organizations to maximize performance and visibility for networks and applications, so they can overcome complexity and fully capitalize on their digital and cloud investments. The Riverbed Network and Application Performance Platform enables organizations to visualize, optimize, remediate and accelerate the performance of any network for any application. The platform addresses performance and visibility holistically with best-in-class WAN optimization, network performance management (NPM), application acceleration (including Office 365, SaaS, client and cloud acceleration), and enterprise-grade SD-WAN. Riverbed’s 30,000+ customers include 99% of the Fortune 100.

About this Position

Title: Business Process Analyst, SaaS (Contract)

Location: Sunnyvale, CA

Business Systems Analyst (BSA) acts as liaison between IT and business functions, to help build solutions that facilitate VMware operate more effectively and efficiently. Solution focus areas include supporting CRM features and understanding the peripheral systems that drive CRM functionalities. Candidate will drive the identification, implementation, and modification of business systems to meet user needs and comply with company standards and guidelines.

Duties And Responsibilities:

• Works on advanced business systems projects, and is responsible for the complex analysis and requirements definition for applications that automate business processes.

• Has a thorough understanding of the business functions for which applications are used, interfaces with Business and IT cross function teams to identify and resolve business systems problems, and consults with various users to identify potential improvements.

• Perform hands-on solution design, prototyping, proof-of-concepts, process design and development tasks as required in support of current and new projects in CRM domain

• Act as a liaison between Technical team, Functional team, Business Functions, and vendor to drive CRM implementations

• Leverage business knowledge and expertise to drive business process improvements

• Facilitate requirements gathering and process mapping workshops

• Perform gap analysis: as-is vs to-be

• Document functional business requirements, process flow diagrams, and business cases

• Key contributor in cross-functional teams, BRD review, development plans, and roadmap development

• Conduct Solution reviews with project teams prior to design and development activities and ensure solution aligned with business requirements

• Create and deliver high quality presentations

• Demonstrates ability to get things done thru influence and relationship building.

• Leads and applies industry standard project management techniques for small to medium size projects.

• Assists planning projects/programs, and supports business process redesign and IT architecture changes.

• Preparation of user documentation and training documentation as necessary

• Experience with multiple software delivery lifecycle methodologies such as Waterfall and Agile

Qualifications:

• 4+ yrs experience of successful software project implementations with at least 2 years related to Order management for SaaS

• Top CRM applications specific experience required, eg Salesforce, Oracle, SAP

• Must possess strong technical background, analytical, and problem-solving skills

• Must be able to manage multiple priorities and complex tasks in a dynamic work environment

• Must possess strong communication and interpersonal skills

• Experience in hands on design, prototyping, development, configurations, testing and other implementation activities

• Experience performing detailed gap analysis, and preparing as-is & to-be process documentation

• Experience preparing end-user documentation and conducting end-user training

• Experience leading distributed teams to design architecture and requirements for and oversee development of packaged and integrated solutions

• Ability to work on complex issues where analysis of situations or data requires an in-depth evaluation and may require collaboration across multiple functional/technical teams

• Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience; including both verbal and written communications.

• Experience with upstream & downstream processes & solutions to CRM capabilities such as MDM (Customer, contact, company, product Master), Billing, Invoicing and Booking is a big plus.

• Independent self-motivated ability to learn on the job

• Business Analysis experience in a high-tech (preferable software) company highly desirable.

• 4-year Bachelor degree in Information Systems, Computer Science, Business management or related discipline. Advanced degree would be a plus

• Industry Business Analyst certification would be a plus

• Salesforce, Oracle certifications would be a plus

About Riverbed

Riverbed offers a rewarding experience of working with the best minds in the industry, delivering exceptional network performance and visibility for any application. We are proud of our great culture that continuously fosters innovation, collaboration, and diverse work environments. We remain committed to attracting, developing, and retaining the most diverse group of talent to better serve our customers.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

Check us out on:www.riverbed.com@LifeAtRiverbed

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