District Operations Manager- Williams-Sonoma

Job Description

Requisition Number: WS-16923
Area of Interest: Retail
Organization: Field Management
Brand/Division: Williams-Sonoma
Position Type: Full-time
JOB DESCRIPTION
Responsibilities include but are not limited to:
- Oversees all stores in districts; assists DM with operations assignments and projects
- Operations onboarding for all new Leads, ASMs, ACMs, GMs
- Develop operation training plans for Leads, ASMs, ACMs, GMs
- Holds weekly operations training calls with stock leads and new GMs
- Standing in for DM if absent for conference calls, meetings, corporate visits
- Hold teams accountable for achieving district goals through ongoing store visits.
- Work with corporate partners to ensure proper Policy & Procedure are followed
- District Compliance on all HR Reporting/Compliance measures
- Ensure district SPH Compliance; involves coaching and training
- Work weekends (similar to DM schedule for holidays) on the sales floor driving business
- Manage store operating procedures, i.e., inventory levels and cash control to minimize store losses.
- Train store management on stockroom organization and replenishment process
- Ensure store office is set up per Company standards and purged per procedure.
- Assist in store Communication Board set up and management.
- Ensure district maintains store standards (i.e., visuals, cleanliness, appropriate inventory levels, safety etc.) in accordance with Company operating policies and procedures.
- Handles District Customer Service Issues; any complaint submitted to corporate or customer care
Operations assistance as needed-
- Stockroom safety and organization
- Audit training and execution
- Scheduling and payroll assistance
- Interviewing and recruiting assistance when needed
- Conversion studies and training
- Credit card training
- Assistance with visual mapping and floorsets when needed
- Allocations assistance; updating bay counts & min/max's for stores who are over saturated in product
- Work with Distribution team regarding store inventory needs, allocations or overages
- Monitor assets through accurate inventory management procedures.
REQUIREMENTS AND QUALIFICATIONS
Skills/Knowledge:
* 4 + years General Manager experience in specialty retail and/or multi-unit retail business environment.
* Proven ability to manage staff to exceed sales goals, while meeting payroll goals.
* Proven ability to identify top talent, create teams, and train/develop/retain great people.
* Proven ability to think through complex issues, and allocate time to execute multiple tasks and changing priorities.
* Effective communication, organization and leadership skills.
* Proven ability to motivate and influence others through personal actions and examples.
* Proven ability to develop strategies and execute successfully.
- Proven ability to build and leverage relationships with peers, corporate partners and the business community to positively impact business decisions.
- Proven ability to adapt quickly to ambiguity and allocate time to execute multiple tasks and changing priorities.
PHYSICAL REQUIREMENTS:
* Ability to be mobile on the sales floor for extended periods of time.
* Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings and holidays.
* Ability to lift and mobilize medium to large items, up to 75 lb., while utilizing appropriate equipment and safety techniques.
* Ability to travel; May require occasional overnight travel.
EDUCATION: College degree preferred or equivalent job experience.
REPORTS TO: District Manager
Williams-Sonoma, Inc. is an Equal Opportunity Employer.
Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.