Job Description

Migration Consultant Cincinnati, OH Job Summary Paycor is a key player in the HCM software as a service market. We build, sell, and service our own proprietary payroll, time, and HR platform. The heart of our mission is to Take Care of the Client First and to Take Care of Each Other so that we can provide an equally rewarding client AND associate experience. Client onboarding and change management is at the crux of our business. It’s the key to lasting client satisfaction and retention. Our mission is to solidify clients’ decision for choosing Paycor as a trusted business partner. We utilize cloud-based project management software to enable collaboration, free-flowing communication, and efficient problem-solving to avoid surprises for both clients and associates. To help us succeed in this mission, we’re seeking candidates who have that unique service orientation and are capable of providing “an amazing experience” to clients to ensure long lasting satisfaction and retention. Paycor’s Migration Consultants are responsible for utilizing best-in-class migration practices to facilitate transition within Paycor’s client base. Regardless of level, Migration Consultants serve as the primary client contact to execute project tasks and ensure timely completion of key milestones. They’re responsible for providing consultative input on our products and services to effectively meet clients’ business requirements. Successful Migration candidates will demonstrate a dedicated focus to clients. More specifically the ability to establish immediate rapport and connection, quickly understand clients’ needs, and tactfully address challenges and concerns. Additionally, they will possess demonstrated influencing skills to help clients understand and fully utilize Paycor’s software application to maximize their business productivity, client satisfaction, and ultimately retention. Paycor offers a rewarding employment environment; one where we work and play equally hard. If you’re interested in being a part of a winning team with people who have a similar passion for servicing clients this is the right opportunity for you. Essential Duties and Responsibilities

• Coordinate the conversion of our client base to Paycor’s updated human capital product platform
• Project responsibilities will include identifying client policies, setting clear expectations and deliverables of the migration process, completing pre migration verification to ensure accuracy of converted data and communicate client needs to their dedicated support representative
• Work closely with internal partners, including Product and IT, to ensure client expectations are being met
• Train users on Paycor systems remotely through desktop connections
• Troubleshoot hardware and software system problems for clients
• Investigate, analyze and recommend solutions for client service issues and improved upgrade processes
• Provide technical expertise to support the sales team on an as needed basis
• Other duties as assigned

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

• Four-year degree or equivalent experience
• Minimum of 2-3 years experience in a client service position; prior implementation, project management or business to business sales experience a plus
• Knowledge of Human Capital Management systems preferred; must demonstrate HCM knowledge through Paycor training and testing process
• Demonstrated proficiency with PC software with emphasis on Microsoft Office Suite and web tools for conferencing and training, advanced Excel skills and knowledge a plus.
• Strong communications and interpersonal skills
• Strong organizational and time management skills
• Flexibility in scheduling to meet client needs with short turnaround
• Ability to manage project completion with tight deadlines
• Ability to work efficiently and effectively on project teams

Join our team to make a difference in people’s lives, every day. We empower our clients to spend less time on administrative tasks and more time developing their teams. We rally around our colleagues and succeed together. And we support and give back to our communities. Together, we can make a difference.