Tier 2 Network Specialist - CCNA/CCNP

Job Description

Description

Location: Brno, Czech Republic

Working hours: Various shifts to cover 24/7 operation - 8 hours (Mon – Fri) or 12 hours shifts (Mon – Sun)

Tier 2 network specialists determine the network issue, engage relevant parties and keep client updated till the solution is provided. Build up knowledge of Cisco/Juniper devices. Learn company procedures and AT&T global customers. Once fully confident, they troubleshoot and support clients with various technical requests.

Roles and Responsibilities:

• Support the Juniper based software defined proprietary multi-platform solution
• Direct customer and account team interface providing day to day network support
• Manage trouble investigation, isolation and steady state recovery
• Assist users to identify and solve complex connection/communication problems
• Workload breakdown: most of the incidents are related to high-end MPLS solutions at their edge (CE-PE), monitored proactively by an automated alerting system; along with that, also proprietary low-end VPN tunnelling solutions are supported, with a mixed reactive-proactive model

Qualifications

Technical Skills Profile:

• Proven background in maintenance and/or managed service sales within networking
• CCNA knowledge/certification required, CCNP is preferred
• Advanced knowledge of Software defined networks (SDN), Frame Relay, Ethernet (MAN), ATM, IMA
• Expert in problem resolution together with the knowledge of the back-up methods such as ISDN, iBGP, HSRP, VRRP), troubleshooting, routing protocols such as OSPF, BGP and EIGRP
• Knowledge of Windows, Unix.
• Proven Experience with ticketing systems such as Remedy
• Knowledge of MPLS and QoS policing

• A good team player with an ambition to learn new things.
• An experienced professional with high level communication and negotiation skills. Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
• Ability to efficiently resolve customer’s problems and escalate further as per agreed service level agreements or to other 3rd party as necessary
• Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility
• Ability to work well under pressure, set priorities and comfortable making decisions