Wholesale Lending Services - Loan & Agency Operations Manager - Commercial Bank

Job Description

Wholesale Lending Loan & Agency Operations Manager

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its JPMorgan Chase & Co. brands. JPMorgan Chase & Co. is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which includes choices such as fully paid parental leave time, health care insurance and retirement benefits.

Commercial Banking (CB) serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm’s broad platform positions the Commercial Bank to deliver extensive product capabilities – lending, treasury services, investment banking, and asset management – to meet our clients’ domestic and international financial needs.

Wholesale Lending Services (WLS) exists within Commercial Banking and provides lending servicing functions to each of the firm’s four lines of business. These functions include loan documentation, closing and funding, payment and fee processing, syndicated/bilateral loan and trade processing, credit administration and collateral perfection and management.
This position is an Executive Director leadership role within the Structured Products North America Loan & Agency Operations organization, based in Chicago.
Key Responsibilities:
• Manage a team of ~40 employees across 3 teams responsible for a complex portfolio of syndicated and bilateral credit facilities originated by the firm
• Develop, drive and sustain a culture of performance excellence; manage the professional and continuous development of managers and employees through demonstrating a range of leadership qualities and coaching techniques
• Partner with internal teams to develop insightful analytics and meaningful key risk / performance metrics to accelerate delivery of a robust and scalable control environment
• Develop and execute a strategic vision intended to achieve ‘customer delight’ including expanding listening posts and ability to measure improvements to the overall client experience program
• Collaborate with transformation and project teams to deliver improvements to technology platforms including workflow and client experience tools
• Develop and instal an employee recruitment and retention program intended to identify, attract and retain top talent
• Influence group operating model design; lead execution of agenda to align key roles and responsibilities to centers of excellence where appropriate
• Act as trusted business partner to bankers/regional heads plus senior credit risk, legal and other internal teams

Qualifications:

• 8+ years financial services experience with in-depth knowledge of syndicated lending structures
• Deep understanding of Commercial and Corporate & Investment Banking lending operations
• Proven ability to drive and execute multi-faceted client experience and transformation programs
• Exemplary leadership qualities; 5+ years’ experience in similar leadership position
• Demonstrable success in leading cultural change in a complex financial services organization
• Consummate communication skills and executive presence; proven ability to influence at executive management level
• Track record for developing high-performance teams across multiple locations
• Personal desire and commitment to deliver and demand from others the highest possible level of excellence each and every day