Customer Success Manager - Strategic Accounts

Job Description

Description

WHY YOU SHOULD JOIN OUR:

This is an opportunity to take your relationship skills to the next level by enabling customers in a complex, sophisticated, technical product in the business intelligence space. We have an opportunity to build long lasting partnerships with strategic companies with a product that immediately delivers value.

Our Head of Customer Success, Strategic Accounts, James Levine was a customer for 5 years prior to joining Sisense, and has over 17 years of experience in the BI and Customer Success Space. His has been extremely successful in scaling our CS teams at a high and effective pace while not losing sight of our core customer centric values.

HOW YOU’LL RAMP:

By Day 30...

● You’ll have completed the Customer Success training program where you’ll learn about Sisense’s values and culture, get equipped with various relationship techniques and gain a basic understanding of Sisense’s offering, the competition, and the transformational outcomes we help customers across ALL industries achieve.

● Your will go on-site to customer locations with other team members to see firsthand how we build relationships and perform executive business reviews.

Day 60...

● You’ll craft a strategic account penetration plan for your book of business and begin actively driving new opportunities within that account base.

● You’ll strengthen your skills and technical knowledge with regular one on one coaching.

● You’ll learn about your customer base, meet the people and accounts you will support and work side by side with the team here to become fully embedded in the account.

Day 90...

● You’ll be an integral part of the customer success team and essential to its revenue retention success.

● You’ll have a firm grasp on Customer Success best practices and be able to on-board and help customers get up and running.

● You’ll manage your own book of business responsible for the partnership and the customers success.

Requirements

WHAT YOU’VE ACCOMPLISHED... SO FAR:

● You have a demonstrated track record of success in effectively developing and managing complex deployments and partnerships.

● You’ve launched newly onboarding customers on the road to success.

● You are a trusted resource and have developed relationships between customers and our support teams

● You’ve identified ways to grow and expand our customer footprint while partnering with our Sales teams.

● You’ve become the “voice of the customer”

ABOUT SISENSE:

● We're a passionate, venture-funded team with more than 2000 customers, including Nasdaq, GE Healthcare, Honda, Verizon, and Philips working out of our office in Midtown.

● We believe strongly in a data-driven approach to all that we do. We're constantly measuring and optimizing everything about the business.

● We have close relationships with our customers.

● We’ve been recognized by Comparably, Glassdoor, and Gartner for our amazing company culture.

● We have super high customer retention — better than best in class SaaS companies.

Sisense is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We only care that you embody the Sisense DNA which is Teamwork , a " Can-Do" Attitude , Drive to Win , Creativity and the Fight to help our clients succeed.