Qualify & Transfer Agent

Job Description

Qualify & Transfer Agent

Description

Recruitment Services Mission Statement

“A highly ethical, motivated, and competent group of student advisors that collaborates with academic partners and peers to interview and advise highly qualified student prospects that are capable of graduating from their selected institution and program to fulfill their aspirations. We strive to become a world-class organization full of engaged minds committed to education with a passion for excellence.”

Summary

The Contact Center Agent supports the potential student by partnering with the Enrollment Advisors to contact prospective new students for bachelors, masters, doctoral degree and certificate programs. Communication with prospective students is primarily through a high volume of telephone contacts with a goal to achieve speed to lead and contact percentage metrics.

Responsibilities

Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned .

• Maintain a minimum standard of outbound or inbound calls to prospective students
• Achieve speed to lead and contact efficiency metrics
• Approach each call with a goal to successfully transfer qualified prospective students to an Enrollment Advisor
• Provide minimal information to students about admissions processes and/or requirements via phone
• Accurately record interactions with each prospective student in the database
• Be an active participant in weekly coaching and team meetings
• Requires the ability to work a flexible schedule, weekends, evenings to accommodate student, departmental and company’s needs
• Accurately record interactions with each prospective student upon completion of each phone interaction
• Be an active participant in cross-functional team events

Qualifications

Qualifications

• 2-year degree from an accredited institution and/or appropriate combination of education and experience preferred
• One to Three years customer service experience in an outbound/inbound calling environment
• Outstanding written and verbal communication skills with an attention to detail required
• The ability to multi-task and work well under pressure with tight timelines
• Proficient in MS Office and Google Suite preferred
• Ability to work evenings
• Ability to work weekends as business needs dictate

Supervisory Responsibilities

• None

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Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-IL-Elk Grove Village

Work Locations: US-IL-Elk Grove Village-50 Northwest 50 Northwest Point Rd Elk Grove Village 60007

Job: Customer Service

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Oct 23, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1913659

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.