VP Sales - N&W EMEA New Business

Job Description

LivePerson is the global leader in conversational commerce and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.

We invest heavily in artificial intelligence, bots, big data technologies, real-time analytics and messaging solutions, all hosted on our dynamic open platform.

For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com .

Role Overview

Reporting to the SVP of Sales, this role is responsible for building and managing LivePerson’s Enterprise sales team. This team is one-hundred percent focused on new logo acquisition. We seek to hire a seasoned and accomplished leader to expand our Northern and Western Europe sales efforts. We are looking for a focused individual who thrives in an environment of growth and who has demonstrated a highly successful sales track record at managing high growth software or solutions businesses. This position provides high visibility, and extraordinary financial rewards.

About the role

The position is responsible for building and managing a North EMEA based remote sales team, developing pipeline and closing net new logo opportunities. The VP of Enterprise Sales plans and directs all net new logo sales activities for N&W EMEA, including planning and implementing forecasts, developing policies as well as staffing and training. Specific responsibilities include:

• Manages a team tasked with selling into named prospects in an assigned region to achieve or exceed assigned quota
• Establishes short and long term financial targets and quotas that are in line with overall corporate objectives
• Knowledgeable of LivePerson’s entire product suite
• Spends a significant amount of time, in the field, directly interacting with clients and coaching our Enterprise Sales Team
• Coordinates account resources with representatives from marketing, pre-sales engineering, deployment as well as other subject matter experts
• Familiarity and comfort with regularly managing forecast/pipeline using CRM system (Salesforce.com). Maintains sales records and prepares sales reports on a weekly basis
• Directly responsible for ensuring that our sales process is followed consistently to ensure predictable results across all individual contributors
• Continually monitors and adjusts to competitive activities within region and maintains an active pulse on the general business climate

You should be an expert in

• You are an expert in Sales Leadership. You are skilled in all aspects of enterprise sales, marketing, customer success.
• You are data driven. You are obsessed with achieving predictability in your sales results. You work closely with Sales Operations, Sales Enablement, Marketing and Finance to ensure that you can predictably hit your numbers quarter-after-quarter.
• You are an elite salesperson that your team respects. You are able to coach your team to achieve greatness far beyond their own expectations of themselves
• You have deep sales leadership experiences, including at least 7+ years of direct team management experience in an Enterprise Sales. Selling into specific vertical industries (Telecommunications, Retail, Financial Services, Transportation and Logistics, etc.) is preferred.
• You have a highly consultative sales background with influential communication skills that enables you and your teams to develop and close new customers/prospects
• You are intimately familiar with how the Digital, Call Center, Marketing, IT and procurement process works within Fortune 1,000 accounts
• You thrive in selling to the C-suite & Senior Manager level decision makers, and you're energized by training your teams in selling to senior decision makers (actual Mobilzers)
• You can think and act on not only a tactical but also a strategic level both with prospects as well as within LivePerson
• You observe ethical behavior at all times, leading by example
• You have a proven track record of developing and closing seven figure transactions and mentoring teams so that they can as well
• You have a proven history of exceeding sales quotas and ensuring your team does as well
• You know how to partner both inside and outside LivePerson and mentor your team to do so as well
• You are relentless in your drive to personal, team, and company success
• You have a Bachelor’s degree in a relevant field. MBA strongly preferred.
• You have excellent business data analysis and modeling expertise
• You have the ability to plan and carry out responsibilities with minimal direction

We care about you.

LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with competitive benefits and paid time-off that enables our family to take the time they need to recharge.

We want you to feel part of our LivePerson family.

You can read more about LivePerson and Our Principles here - https://www.liveperson.com/company/#guiding-principals

Our company believes in equal opportunities for both genders is something that has been overlooked for too long.

To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring “WomenHack” and “Female’s Favor{IT}e Conference” events globally.

LivePerson provides equal employment opportunity without regard to an applicant’s race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.

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