Client Account Management – (Financial Services / Technology, Media, Telecommunications Industry) Senior Manager

Job Description

Position summary

Client Account Management – Financial Services/Technology, Media, Telecommunications Industry – Senior Manager

We’re looking for an autonomous self-starter with outstanding organizational and program management skills -- a strategic thinker who’s also a natural collaborator. As a Client Account Manager (CAM) in Deloitte’s Financial Services Industry (FSI) or Technology Media Telecommunications (TMT) practice, you’ll work with senior leaders in our firm on the top accounts in the FSI/TMT industry – helping the Account Teams build relationships, win projects and manage work. You’ll oversee all account operations and strategic activities – keeping our practitioners “armed” and in front of the client while ensuring “back office” operations run smoothly. You’ll also intimately work with account leadership to deliver and support Advisory, Consulting and Tax business priorities to bring the best of each business to our client. You’ll share what other account teams are doing and help to innovate new approaches. You will be the important link between the larger firm, the account team, and the client.

Work you’ll do

Responsibilities will be based on specific client relationship objectives and the needs of the account team, and will include some or all of the following:

• Client Impact/External Facing Activities: Develop and execute Client Service Strategy and Planning, Client Service Assessments, Marketing Strategy, Client and Alumni Relationship Management, Client Meeting Preparation, and Proposal Support
• Account Operations/Internal Team Management Activities: Manage Account Meetings, Team Communications, Opportunity Management, Onboarding/Offboarding of team members, Knowledge Management, and support Account Financial Management as needed
• Contract, Risk and Quality Management Activities: Manage Contract Management activities and the account’s Confidential Information Program

The team

At Deloitte, clients are at the heart of everything we do. As a part of Client Experience, the Client Account Manager (CAM) program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined cross-functional support. CAMs, like other Deloitte practitioners, are aligned to an industry (e.g., Energy, Resources & Industrials, Financial Services; Consumer; Life Sciences & Health Care; Government & Public Services; or Technology, Media & Telecom). CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our account teams to provide the best Deloitte Client Experience.

Qualifications

Required:

• Bachelor’s degree
• Demonstrated account management or consulting experience
• Minimum 8 years work experience
• Strong organizational skills
• Strong project management skills
• Ability to adapt to a changing environment
• Exceptional interpersonal and communication skills
• Proficient in Microsoft Office suite – strong PowerPoint and Excel skills critical
• Excellent analytical and problem-solving skills
• Experience mentoring/counseling others

Preferred

• Experience working in a professional services firm
• Industry experience

How you’ll grow

At Deloitte, we help you shape the future direction of your career. We offer comprehensive development planning as well as training, mentoring, and coaching to help you grow from within. From hands-on experience to increases in responsibility to rewarding teamwork, Deloitte nurtures talent by providing supportive leadership.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.

As used in this posting, “Deloitte” means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance where applicable. See notices of various ban-the-box laws where available. https://www2.deloitte.com/us/en/pages/careers/articles/ban-the-box-notices.html