Business Systems Analyst – DAS Mobile

Job Description

Position summary

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Business Systems Analyst

Location: Hermitage, TN

Work you’ll do

As a Business Systems Analyst, you will maintain a solid knowledge base of the functional capabilities of the various areas and products within the assigned product portfolio. You will assist the Engagement Manager in leading, directing, and reviewing all activities associated with delivering technology products. You will also be responsible for product quality, project timeliness, and customer satisfaction.

Responsibilities:

• You will work with clients to define and document requirements for a named set of custom developed or vendor software products, as well as document requirements, user stories, acceptance criteria, feature description decks, user guides, process flows, wireframes, and newsletters.
• You will have the opportunity to conduct Design Thinking sessions to gain insights into end user and customer needs.
• You will lead the product backlog for a product and partner with the Engagement Manager to prioritize requirements, define lead scope and sprints for a project.
• You will provide operational support to practitioners.
• You will configure SharePoint features in production and non-production environments and engage with various ITS organizations to resolve problems as they arise.
• You will possess overall understanding of appropriate business processes and workflows.
• You will lead all Testing and QA activities within the project lifecycle, to include leading off-shore QA resources to develop and execute Test Plans, Test Scripts and all other work and activities related to Quality Assurance of the Products.
• You will partner with the Engagement Manager and clients to plan and execute User Acceptance Testing.

The team
Information Technology Services (ITS) helps power Deloitte’s success. ITS drives Deloitte, which serves many of the world’s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The ~2,500 professionals in ITS deliver services including:

• Security, risk & compliance
• Technology support
• Infrastructure
• Applications
• Relationship management
• Strategy
• Deployment
• PMO
• Financials
• Communications

Deloitte Application Studios (DAS)
Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.

Qualifications

• Bachelor's degree in Computer Science, Business Administration or equivalent educational or professional experience and/or qualifications.
• 3+ years of experience working in supporting multiple software projects in various IT roles.
• 2+ years of Business Analyst or System Analysis experience.
• 1+ years of Quality Assurance experience, with demonstrated ability in applying repeatable quality assurance processes and methods to enterprise wide technology projects or initiatives. Experience with test plan creation, automated test scripting, and load/stress testing.
• In-depth knowledge of software development lifecycles including Agile development and testing.
• Excellent written and verbal communications, organization, analytical, planning and leadership skills.
• Strong management, communication, technical and remote collaboration skills.
• Excellent team collaboration skills, to include experience in dealing with multiple projects and multi-functional teams, and ability to coordinate across teams in a large matrix organization environment.
• Strong relationship building and maintaining skills. Fosters a climate conducive to establishing positive working relationships with clients (internal and external).

Preferred Qualifications:

• Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA) is a plus.
• Familiarity with SharePoint, MS Project, TFS/VSTS, Automated QA and wire-framing or visualization tools is a plus.

Travel Requirements:

• Limited travel might be required.

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.

Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available.

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As used in this posting, “Deloitte” means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.