SAP Concur: Support Engineer for Travel Booking Tool Job

Job Description

Requisition ID: 233891
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

SAP CONCUR INFO:

SAP Concur imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications, and people, SAP Concur delivers an effortless experience and total transparency into spending wherever and whenever it happens, so businesses can focus on what matters most.

Quick facts about SAP Concur:

• Founded 1993
• Employs over 6900 people worldwide
• Serving over 52 million users within 43k clients in more than 150 countries
• Rewarded by Glassdoor as one of the best places to work in 2016, 2017, 2018
• Growing in Prague since 2007, currently has 465 employees in different departments from Technology to Services

TEAM INFO:

We as the Prague Travel Support team are a group of 28 Travel Analysts comprised of 15 different nationalities. We love intellectual challenges and collaborating to solve the unsolvable – these include problems like how to split a cake into 17 equal pieces or how to solve major bugs in the system.

Team building is integral to our pursuits. Events such as laser tag, bowling, escape room challenges, and rooftop barbeques are just some of the fun activities we conduct on a regular basis – for sure no team member will be bored or hungry.

Our “Social Committee” organizes movie nights, game days, and for the more adventurous types, you can join our rafting and wine trips in the summer.

SUMMARY:

If you are an innovative problem-solver, if you would like to learn something new, if you enjoy and are not afraid of challenges, and have a soft spot for travel – then, this is the job for you!

As a Travel Analyst, you will be the second level of support to our customers. You will work independently on tickets with no phone calls except if you deem them necessary. Your customers will be managing Concur for their companies. They are already trained on the software and will request your help with any anomalies in the system.

You will become a technical resource professional with a great chance to specialize in your given area.

ROLE:

• You will assist customers regarding misconfigurations and bugs such as discount fares, vendors, locations not visible in the system, or error messages preventing travel bookings.
• You will work with GDS (Global Distribution System) including Amadeus, Galileo, and Sabre.
• You will assist your team with operational tasks: case triage; escalation emails; quality assessment, and validation cases going to our development team.
• You will train customers on basic product functionality.
• You will engage with other departments to resolve customer issues and escalate to specialist teams when is needed.

Sounds demanding? Don’t worry!

• You will have dedicated time with your supervisor, mentor, and shadowing sessions to reach your full potential
• You will get all the trainings and tools needed to perform in your role
• You will be working under minimal supervision but your colleagues will be ready to help you.
• You will be in a team where the focus is on behavior rather than numbers.
• You will be in an environment where you will have the feeling of belonging, of feeling valued, and where your development matters

ROLE REQUIREMENTS:

• Good Customer Service skills
• Troubleshooting and analytical skills.
• Strong written and verbal skills.
• Travel industry experience is a plus but not a must!
• Working knowledge of a GDS is a plus but not a must!
• Fluency in English is a must, French and German on top are a plus!

WHAT WE OFFER:

We work in one of the coolest office in Prague (just try to google, “Concur Prague office” and you will see:-)) – free gym, massages, ping-pong, and table football. We enjoy our social events, team buildings, or internal ping-pong league. We are also proud to represent SAP Concur in various sports events.

We offer a yearly bonus plan, fully subsidized meal vouchers, 25 days holiday, plus 4 extra days off to work at a charity or not-for-profit organization of your choice, 6 sick days, contribution to pension and health insurance, cafeteria system, SAP shares program, referral bonus, different trainings (language courses etc.), flexible work schedule .

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected] , APJ: [email protected] , EMEA: [email protected] ).

Successful candidates might be required to undergo a background verification with an external vendor.

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