Client Solutions Manager

Job Description

Back to all jobs Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started. We're seeking a Client Solutions Manager (CSM) to join our Global Marketing Solutions team. Based in Miami, the CSM will be part of Italian team, which provides marketing solutions to a range of LATAM based multi-channel and online regional advertisers. The CSM is a strategic and enthusiastic solution-driver who puts Facebook customers at the core of everything they do. They have a passion for advertising and believe the future of marketing is identity-based, data-driven and grounded in measurable business results. With proven understanding of both online and traditional media, the CSM is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities, and use data and analytics to build a consultative solution for our customers. Success in this position requires consultative sales and analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This position is based in Miami. RESPONSIBILITIES

• Relationship Management acting as a Marketing Solutions Expert
• In partnership with Client Partner, identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners
• Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership
• Build and manage relationships with key clients and agency partners (media, creative, marketing partners)
• Able to present in front of C-Level representatives at key clients
• Work and collaborate with diverse group of internal cross functional teams
• Ability to work cross-regionally and cross-culturally
• Analyze data and insights to guide strategy and implementation of Facebook solutions
• Platform and Product Expertise (technical expertise and interest in how products work in the backend)
• Drive education on Facebook product, company updates and share Facebook best practices as relevant to client or agencies' business
• Influence product innovation based on client needs and feedback
• Media Planning, Strategy, and Measurement (experimental design and statistics)
• Provide and oversee Facebook marketing strategy, align with client's key business objectives
• Translate business objectives into campaign strategy, proposing campaign structures and implementing measurement solution (derive actionable insights, synthesize results into recommendations)
• Manage planning, execution, ongoing reporting and optimization of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimization and real time targeting recommendations)
• Oversee internal account operations (e.g. troubleshooting issues, account set up, etc.)
• Create business plans for developing new strategies and business opportunities for growth, such as exploring new sources of revenue

MINIMUM QUALIFICATIONS

• Ad tech and analytical expertise
• Demonstrated experience influencing internal and external stakeholders - anticipating challenges and objections, providing solutions and guidance with support
• Experience working directly with marketing, media, agencies and/or consulting companies
• Advanced Excel skills
• Experience aligning solutions and measurement to client business objectives
• Experience planning, delivering, and executing media, measurement, and creative strategy
• Experience presenting to external stakeholders at a variety of levels
• Project management experience, with experience completing projects with minimal direction with high attention-to-detail
• Experience providing insights and campaign optimizations/recommendations to build a trustworthy partnership
• Demonstrated experience building working relationships with internal and external partners
• Experience leading and managing initiatives with support from team/manager
• Experience supporting the execution of account growth strategy and action plans as part of a team
• Demonstrated experience analyzing complex data sets and delivering actionable insights
• Communication skills with the experience articulating solutions
• Fluent in English, Spanish and Portuguese

PREFERRED QUALIFICATIONS

• Knowledge of SQL, relational databases, and/or statistical packages such as R, SAS, SPSS
• Experience as a Facebook user and knowledge of Facebook’s ad products
• Demonstrated experience with digital media platforms, advertising metrics, and industry trends (Direct Response marketing, data and technology solutions, ad-tech, partnerships)
• BA/BS degree in a technical or marketing field
• Experience in LATAM market
• Experience in eCommerce or related field
• Background in CPG, Retail, Beauty, Travel and Luxury

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] . APPLY