Shared Services Support Specialist

Job Description

Shared Services Support Specialist Cincinnati, OH Job Summary The Shared Services Support Specialist (Payroll) analyzes and completes the configuration of clients and clients’ employees in Paycor’s software platform, meeting high standards for timeliness and accuracy. He/she works closely with the account’s Implementation Consultants, Project Manager or Data Team to understand each client’s needs and implementation timeline, and communicates regularly with account updates. Essential Duties and Responsibilities

• Maintain in-depth knowledge of Paycor’s products, features and usage
• Verify all necessary information and forms have been obtained from client
• Accurately import or input company and employee data for a client into Paycor’s system and complete setup within required time frames
• Document any outstanding configuration issues and effectively communicate the issues internal parties
• Ensure all services are assigned to account prior to processing their first payroll with Paycor
• Record and maintain account status in Paycor’s project management software
• Work overtime on quarterly and year end basis as required
• Other duties as assigned
• *Indicates essential job functions.

Requirements

• High school graduate or equivalent; post high school education preferred
• Intermediate to advanced MS Excel skills required
• Prior payroll and local tax experience is a plus
• Familiar with Windows based PC software and strong data entry skills
• Excellent communication and organizational skill
• Prior experience in customer service
• Must be able to work overtime as needed

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