UX Research Specialist - Enterprise

Job Description

We’re the Enterprise Product Design team at Wayfair, and we’re looking for a talented UX Research Specialist to join a team dedicated to business partners, suppliers, and operations: the backbone of Wayfair’s customer experience. Your demonstrated skillset must include the analysis of user needs and stakeholder concerns to develop the right research questions, select the most productive and efficient research methods, and, ultimately, deliver insights that move the needle for both the user experience and the business. You should have experience working directly with Stakeholders, Product Managers, and Engineers to prioritize, specify, and deliver highly-transactional user experiences. As a Wayfair UX Researcher focused on internal/supplier systems, you’ll join a diverse, multidisciplinary team of world-class professionals who are hard at work transforming the online ecosystem and toolset behind Wayfair.com’s success. Our culture is collaborative, data-driven, and fast-paced. We are looking for a self-directed, analytical, and creative individual with a passion for transforming complexity, logistics, process, and volumes of information into highly intuitive online solutions. At Wayfair, we have established our leadership position in the market through a fierce passion for helping users find the best products for their homes. Our success has created a tangible opportunity to shape the future of ecommerce, and your work will have deep and meaningful impact.

What we are looking for:

• Demonstrable experience with multiple usability and related research methods.
• Experience with current tools for web and mobile product research.
• Ability to work on multiple projects running concurrently.
• A passion for UX research.
• Inspire and mentor colleagues interested in research as a skill and practice.
• Ability to effectively communicate qualitative data into actionable UX goals.

What you’ll do:

• Raise the bar for UX Research at Wayfair
• Develop best practices & protocols for research techniques commonly used at Wayfair
• Mentor & partner with UX teams to develop research strategies based on project needs
• Evangelize UX research and ensure the dissemination of research findings throughout Wayfair
• Work closely with Product Management, Engineering, and QA
• Support and influence product planning and prioritization

Qualifications:

Masters Degree

• 3+ years of experience in the user experience field where user research is a core activity.
• Master’s degree in Human Factors, Experimental/Cognitive Psychology, HCI, or related field and/or commensurate experience.
• Skilled in: Executing studies including but not limited to focus groups, card sorting, affinitization, contextual inquiry, user interviews, task analysis, usability studies, co-discovery, and surveys.
• Ability to mentor others in UX research methods.
• Collection and crystallization of user attributes and needs
• Experience working in an Agile environment a plus.
• Must possess excellent interpersonal, communication, and persuasion skills.
• Strong analytical and critical thinking skills
• Comfortable with fast-paced work environment and responsibilities for multiple projects at any given time

About Us:

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.