Reporting Consultant - SAP Concur Reporting Services Job

Job Description

Requisition ID: 233888
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES

SAP Concur imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, SAP Concur delivers an effortless experience and total transparency into spend wherever and whenever it happens. SAP Concur services adapt to individual employee preferences and scale to meet the needs of companies from small to large, so they can focus on what matters most. The company serves more than 50,000 clients representing more than 40 million users in over 150 countries.

Reporting Services is an organization within SAP Concur that provides data analytics consultation, IBM Cognos report-writing services, and training to customers who use Concur hosted software applications such as SAP Concur Travel & Expense and SAP Concur Invoice. Discover SAP Concur Intelligence, watch the video: https://www.youtube.com/watch?v=6FJf0aH7gCM

EXPECTATIONS AND TASKS

The Reporting Consultant will:

• Manage a portfolio of clients and work with each client to craft a reporting strategy
• Recommend best practice reports for specific client profiles, industries, or use cases
• Gather business requirements, translate those business requirements into a design, write the reports or dashboards
• Work with the clients to distribute the results throughout their companies
• Conduct online or in-person training for clients who wish to learn how to use Cognos or learn more about the data model of the Concur solutions.
• Constantly empathize with our customers and call them whenever necessary;
• Effectively manage expectations that are set with customers;

REQUIREMENTS

• Bachelor’s or Associates degree in a technical field completed or in course;
• Knowledge in IT related areas, including IBM Cognos and Business Intelligence solutions. MS SQL Server skills are a plus
• Familiarity with Customer Service and Support for software or other Information Technology products;
• Analysis and troubleshooting skills;
• System Testing and Product Evaluation Skills;
• Advanced English, Spanish and Portuguese;
• Be a team player that is both eager to learn and to teach others;
• Flexibility to work during some holidays and some weekends based on business need.

NICE TO HAVE

• Functional knowledge of SAP Concur Solutions
• Travel industry knowledge.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected] , APJ: [email protected] , EMEA: [email protected] ).

Successful candidates might be required to undergo a background verification with an external vendor.

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