Dispatcher- Western Hub

Job Description

Beaurepaires. More driven.

Beaurepaires Sunshine West Commercial is a busy, fast paced store and we are looking for an experienced Scheduler / Service Dispatcher. You will form a key part of the large commercial team based at the store and contribute to our ongoing success at an exciting time for our business, apply below.

Your day to day duties will include but not be limited to the following:

• To schedule and coordinate fleet checks and tyre repairs for Beaurepaires customers in a safe and cost efficient manner on a daily basis.
• Monitor service technician fatigue hours and mass management of service vehicles for every trip.
• Ensure all GDT safety policies and procedures are adhered throughout the scheduling process.
• Manage regular, ad hoc and breakdown repairs and liaise with ISS regarding after hour call outs and ensure follow up processes are completed.
• Ensure all planned and ad hoc fleet checks and breakdown repairs are completed within agreed customer service parameters defined in the statement of works.
• Assist in the management of service vehicles, service technicians and customer data to provide accurate and timely customer service, reporting, invoicing of customers and vehicle / equipment maintenance.

To be successful in this role you will have experience in a service scheduling network or workforce planning role in a retail or service environment where customer demands are key.

You will also demonstrate the following:

• Experience working with organisations with a large geographical network including rural areas.
• Strong knowledge of scheduling tools & optimised routing.
• Sound planning, program and project management experience with a continuous improvement approach.
• Sound financial management and budgeting skills.
• Capability to use Microsoft Office platforms (Excel, Word & Power Point)
• High level customer service, communication and interpersonal skills & an Ability to self manage and work autonomously as after hours work may be required
• Strong analytical, organizational and troubleshooting skills & Experience within a fast paced environment.

What’s on offer

Beaurepaires is committed to being an equal opportunity employer and we strive to build a diverse workforce of people who love what they do. We are a proud member of NAWO (National Association for Women in Operations) .

• Access to employee assistance and well-being programs
• Employee benefits including tyre discounts for you and your family
• On-going training and career opportunities
• Flexibility to take care of personal and professional requirements
• Excellent salary package & Onsite Parking

Please note: Applicants must be willing to undergo pre-employment checks such as a National Criminal Police Check and Medical Check.

Beaurepaires is one of the largest retail tyre companies in Australia, with over 230 company owned and operated stores. Beaurepaires is owned and operated in Australia by The Goodyear & Dunlop Tyres company which is part of the Global Goodyear Network. For more information about Beaurepaires products and services, go to

Web : www.beaurepaires.com.au

Instagram : @beaurepaires_tyres

Facebook : www.facebook.com/beaurepairesaustralia/