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Localization Program Manager

Duolingo

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Job Details

Location: 5900 Penn Ave, Pittsburgh, PA 15206, USA 5900 Penn Ave, Pittsburgh, PA 15206, USA Posted: Oct 18, 2019

Job Description

As the Localization Program Manager you’ll serve as a member of the Localization team handling the localization and transcreation of Duolingo’s user interface, onboarding, newsletter and marketing content for a global audience of users who speak more than 22 languages!

RESPONSIBILITIES

  • Manage end-to-end localization/transcreation program(s), ensuring smooth and scalable work with a team of contractors and vendors.
  • Collaborate across internal teams (engineering, product, design) to ensure localization/transcreation best practices are upheld to minimize downstream issues and decrease cost and time-to-market for the localized versions.
  • Triage, vet and route international bugs to stakeholders: review, prioritize, track progress and extrapolate product insights of issues that affect international content relevancy, quality, and functionality.
  • Document localization workflows and identify gaps or inefficiencies in project management tools and processes within and between teams and suggest improvements.
  • Improve and optimize existing processes and workflows to help scale our courses and content
  • Work with Engineers, PMs and Designers and A/B test new processes and solutions to improve the quality of Duolingo’s localized content.
  • Develop thorough plans and facilitate timelines: identify risks, solve for dependencies, mitigate roadblocks, and ensure timely and smooth project launches
  • Help hire and onboard contractors to ensure consistently exceptional content

REQUIREMENTS:

  • Bachelor’s degree in Linguistics, Information Technology, Business Administration, or a related discipline or equivalent practical experience.
  • English fluency and impeccable communication skills, both written and verbal with experience interacting with senior leadership and product managers in a fast paced environment.
  • Proven success and record of leading project management efforts for customer-facing content for websites, web apps, mobile apps, marketing and multimedia.
  • Ability to build trusting and productive relationships across cultural and geographic lines.
  • Meticulous attention to detail and excellent time management skills.
  • Strong technical skills. Competent with project management tools (JIRA, Asana or equivalent).
  • Fluency in Google docs and spreadsheets, and demonstrated ability to learn a complex system of other tools.
  • Strong interest in Duolingo and its mission.
  • Ability to work full time from our offices in Pittsburgh, PA.

EXCEPTIONAL CANDIDATES WILL HAVE:

  • 3 to 5 years of project management experience leading product localization and translation strategy in a digital content environment with an emphasis on complex technical and translation projects involving cross-functional teams and multiple stakehol ders.
  • Experience building and scaling processes from the ground up.
  • Working knowledge in one or more of Spanish, French, Portuguese or German.
  • Being a Duolingo user is a big plus!
  • Understanding of CMS technology and Translation Management Systems.

About Duolingo

Duolingo is the world's most popular way to learn a language. It's 100% free, fun and science-based. Practice online on duolingo.com or on the apps!

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