Senior Manager, Customer Logistics

Job Description

Johnson & Johnson Consumer Incorporated, a member of Johnson & Johnson's Family of Companies, is recruiting for a Senior Manager, Retail Customer Logistics, located in Minneapolis, MN.

Johnson & Johnson Family of Companies touches more than a billion people’s lives each day through our health care products and services, our corporate giving, and the volunteer efforts of our employees. The Johnson & Johnson Group of Consumer Companies develop and market beloved brands that address the needs of consumers and health care professionals worldwide. Our portfolio ranges across several distinct business units: Baby Care, Oral Care, Compromised Skin Care, Beauty, Feminine Care, and Over-The-Counter (OTC) products.

Johnson & Johnson Deliver is a global Supply Chain organization that supports operating units across all the Johnson & Johnson Family of Companies. Our organization strives to deliver an exceptional customer experience through leading critical customer facing-functions such as distribution and transportation. In addition, DELIVER oversees critical business enablers, including how we gather and manage supply chain master data, safe and secure supply chain practices, product identification standards, and market/channel access capabilities. DELIVER supports all three sectors of Johnson & Johnson: Medical Device, Pharmaceutical, and Consumer.

This team is represented in multiple countries, and continues to grow globally in both visibility and responsibility. The DELIVER team reports to Johnson & Johnson Supply Chain and partners closely with groups throughout the supply chain organization.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.

The Senior Manager, Customer Logistics is responsible for direct supervision and leadership for a diverse team of Senior Analysts and Analysts located in Minneapolis, MN with responsibility for Order Management, Collaborative Forecasting Planning and Replenishment (CPFR), and Logistic Efficiency Improvement activities.

This individual will collaborate with internal partners and the customer to improve supply chain efficiencies and drive service cost and network flow improvements.

This individual will also partner with the J&J Sales team to improve the Business Planning Cycle and support growth of top line sales through the implementation of supply chain strategies, projects and initiatives.

The Senior Manager will have end-to-end accountability through either direct or indirect ownership across multiple GBU franchises. They will support all sales efforts to drive collaborative topline and forecast attainment in excess of $700MM per year. They will achieve extensive customer penetration and relationship building across various levels of management and in the functional areas of replenishment, merchandising, logistics, accounts payable, EDI, and sales to develop customer specific improvement strategies and tactics.

The Sr Manager, Retail Customer Logistics is accountable to improving the Customer Experience & will provide leadership and support to a diverse team of supply chain professionals in managing the following: Driving and supporting of joint value creation initiatives, key forecasting and demand planning processes in conjunction with Customer Development team, the customer and the Integrated Demand Planning process, revenue cycle efficiencies and end-to-end support of an optimal order cycle management.

This individual will also identify synergies across their businesses while developing a strategic roadmap in alignment with their Cross-Functional Teams.

The Sr Manager, Retail Customer Logistics owns the Supply Chain customer relationship and penetration strategy at Target. They will drive collaborative efforts to optimize efficiencies, enhance service as well as to ensure our end customer is enabled to purchase our product every day. The Sr Manager is responsible for assessing the customer’s supply chain processes and practices to determine the appropriate analytical tools and solutions that will drive decisions and best in class results.

The position will need to be comfortable working cross functionally and building a regional strategy. A proven ability to nurture strong and productive relationships at the Analyst, Manager, Director and Vice-President level at retail customers is necessary.

This Sr Manager will also be responsible for industry benchmarking and in championing insights back into the organization.

The candidate should have a proven track record in their commitment and delivery of team and individual development. This individual must demonstrate a passion for coaching, training and with experience in leading moderate to large size teams
Qualifications

• This candidate must have a minimum of a Bachelor’s degree. An MBA is preferred.
• A minimum of 5 years of business experience is required.
• Demonstrated experience in customer logistics, sales, planning and/or distribution is preferred.
• People management or supervisory experience is required.
• Strong negotiation and influencing skills with the ability to drive results through a matrix structure is required.
• Experience within the Consumer sector is preferred.
• Strong verbal and written communication skills are required.
• The ability to communicate across functional levels is required.
• Strong project management skills are required.
• MS Office proficiency, specifically with Microsoft Excel, Microsoft Project and PowerPoint is required. SAP knowledge preferred.
• Project Management certification is preferred.
• Process Excellence training or certification is preferred.
• The qualified candidate will have strong analytical and quantitative skills is required.
• This position is based in Minneapolis, MN, and will require up to 15% Domestic travel.

Primary Location
United States-Minnesota-Minneapolis-
Organization
Johnson & Johnson Consumer Inc. (6101)
Job Function
Strategic Sourcing/Logistics
Requisition ID
6877191007