Manager, Partner Portfolio Operations

Job Description

Overview

Manager, Partner Portfolio Operations

Portland, OR

Cambia Health Solutions is committed to offering personalized alternative solutions to health care which create direct value for consumers. The offerings require a combination of services and digital experiences which require innovative business processes to support an adaptive business model. Our solutions leverage new ways of doing business with consumers, employers, third parties, and other groups in the health care ecosystem.

This role is responsible for creating and managing Partner Portfolio Operations which support Cambia’s direct to consumer mission. This key role owns the prioritization process to meet business needs and process improvement through an adaptive business environment. The position will lead Partner Operations activities including defining business requirements, process development, implementing and sustaining the partner roadmap, budget models, competitive positioning and systems design for both existing and next-generation integration models.

At Cambia, our values are fundamental to achieving our Cause of transforming the health care industry. They guide our actions and bring diverse perspectives together to improve the health care journey better for those we serve. All eight values are equally important and linked to the others: Empathy, Hope, Courage, Trust, Commitment, Innovation, Collaboration and Accountability. These values are not just words on paper - we live them every day.

Achieving our ambitious Cause requires exemplary leadership. In addition to the Cambia values listed above, our leaders demonstrate the following leadership attributes: Cambia leaders think big, push boundaries, envision possibilities, inspire and empower others. They build collaborative relationships beyond their functional area and create workplaces which are just and transparent. Our leaders must be lifelong learners, develop others and act as role models for their teams, colleagues, external partners and—most importantly—our current and future members.

Responsibilities & Requirements

• Must have a demonstrated ability to develop partnership governance processes to manage complex matrixed business relationships and networks with both internal constituencies as well as external partnerships.
• Ability to interpret partnership agreements and translate them into operational capabilities.
• Demonstrated planning, organizing, and administration of multi-functional work responsibilities.
• Demonstrated broad knowledge of management principles, strategic and operational planning, financial analysis, execution and performance monitoring.
• Demonstrated ability to communicate effectively both orally and in writing, including formal presentations and the facilitation of group planning sessions.
• Demonstrated ability to synthesize findings, prepare reports, create executive level documents and recommend solutions.
• Excellent interpersonal and leadership skills with demonstrated ability to lead teams and build effective working relationships with individuals and groups at all levels.
• Demonstrated track record in conceptualizing and developing integration processes, systems, and services.
• Demonstrated ability to move abstract concepts and process through ideation and development to deliver effective and successful solutions.

Normally to be proficient in the competencies listed above:

• The Manager of Partner Portfolio Operations would have a BA/BS in Business Administration, Management, or relevant field with a master’s degree preferred. Additionally, the incumbent would have 5-7 or more years of experience in contracting and implementation or a management position in a startup environment or an equivalent combination of education and job-related experience. Experience in healthcare or startup environment preferred.

Required Licenses, Certifications, Registration, Etc.:

Not required, but highly valued:

• Six Sigma Certification
• LEAN Certification
• PMI Certification

General Functions and Outcomes:

• Creation and management of the business plan and go-to-market plan for a portfolio business and technology vendors.
• Holistically navigates and partners with the domains of tech stack, product management, marketing, client services, and customer support to identify and integrate best-in-class service providers
• Leads efforts to develop processes for the management of external business partnerships and VAR networks.
• Direct and hands-on involvement with driving current and next-generation systems and solutions is expected. Infuses original and differentiating insights into the partner operations strategy resulting in innovative solutions that enable a competitive advantage.
• Create and drive systems and processes that result in continuously iterative processes, reduction of inefficiencies, elegant solutions to complex challenges.
• Monitor and track business performance to continuously improve systems and processes and proactively take corrective actions, when required.
• Perform and/or manage ongoing, in-depth analyses of all key attributes of existing processes and systems; prepare detailed reporting to evaluate actual performance against standards developed for key performance indicators. Take strong and immediate actions backed by analytics.
• Lead cross-functional teams to conceptualize and design innovative solutions; consult with external sources and agencies (i.e. consumers, end-users, advisory boards) during the design and implementation phases.
• Identify strategic issues for management and recommend changes in the company's strategies and planning actions.
• Actively assists in developing customer data collection and management systems and processes to support business intelligence and sales.
• Works directly with other leaders across the organization to achieve strategic alignment and goals.

FTE's Supervised:

• 3-6

Work Environment:

• No unusual working conditions.
• Work primarily performed in office environment.
• Travel required, locally or out of state.
• May be required to work outside normal hours

About Us

At Cambia, we advocate for transforming the health care system. You aren’t satisfied with the status quo and neither are we. We're looking for individuals who are as passionate as we are about transforming the way people experience health care. We offer a competitive salary and a generous benefits package. We are an equal opportunity employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A drug screen and background check is required.

Cambia’s portfolio of companies spans health care information technology and software development; retail health care; health insurance plans that carry the Blue Cross and Blue Shield brands; pharmacy benefit management; life, disability, dental, vision and other lines of protection; alternative solutions to health care access; and free-standing health and wellness solutions. We have over a century of experience in developing and providing health solutions to serve our members. We had our beginnings in the logging communities of the Pacific Northwest as innovators in helping workers afford health care. That pioneering spirit has kept us at the forefront as we build new avenues to improve access to and quality of health care for the future.