Application Support Engineer

Job Description

We are seeking to recruit a DevOps Application Support Engineer for the London based UKI Content Technology Support Team, within the Platform Group Operations (PGO) Business Unit of Thomson Reuters. The team are based in Bangalore, India and London with the team supporting applications hosted out of data centres in Europe and the US.
The Team support and manage several legal applications utilising a variety of technologies which reside on predominantly UNIX hosts. There is also work under way to move these applications to public cloud-based hosting solutions such as AWS. Although the team's primary focus is support there is also a significant volume of automation and implementation work carried out on existing systems following a Site Reliability Engineering theme. The team work closely with the legal editorial staff for content and various development teams around the world.

The team manage both pre-production and production environments and are responsible for supporting applications following the ITIL and DevOps/SRE methodologies. The team liaise with development teams across the globe and various shared infrastructure teams such as, unix, networks, security, management systems, storage and database teams.

The successful candidate will be a self-starter who is passionate about learning and implementing new technologies who currently has a strong understanding of UNIX system administration methodologies. A curious DevOps aligned technologist who is always looking to automate and do more with less. For the right candidate, they will be given the space to learn and progress their career in a leading world class technology focused enterprise.

Required skills, knowledge and experience:

Significant experience of the following:

• Software Application Support Key skill: Unix Systems Administration.
• Some exposure to Windows Administration (inc 2012).
• ITIL based release management processes.
• Scripting (i.e. shell, Perl, Python) and SQL.
• Good grasp of IP networking and associated tools(i.e. Fiddler & tcpdump) to help trouble shoot communications problems.

Advantageous skills:

• Public cloud administration ideally AWS.
• Familiarity with the Java programming
• Database management systems such as Oracle, mySQL, PostgreSQL.
• Management systems such as Sensu, Nagios. Zabbix.
• Web server technologies (IIS, Apache) and application servers.
• Development of automations around API calls

Educational Requirements, if any

• Bachelors/BA or equivalent work exp.

Technical and/or Functional skills:

• Produce application installation and work instructions documentation to a high standard.
• Work on several projects concurrently.

Other skills and abilities:

• A strong team player, who will put the team's objectives first and be supportive to other members.
• Help build on and nurture ideas.
• Be self-motivated and self-reliant.
• A logical and methodical approach to problem is required.

The successful candidates will possess good communication skills (both written and verbal) and excellent interpersonal skills. A background in a busy operational or service delivery environment would also be advantageous. The ability to follow standards and processes, such as change, incident and configuration management are a must for this role.

This is an exciting opportunity to be part of one of the key Support teams within Thomson Reuters Technical Operations.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit thomsonreuters.com/careers .
More information about Thomson Reuters can be found on thomsonreuters.com .