Salesforce Developer

Job Description

Dialpad is a cloud-base d business phone system that turns conversations into opportunities and enables global teams to make smarter calls--anywhere, anytime. All products are powered by Voice Intelligence, Dialpad's proprietary technology that helps companies unlock conversation insights, improve productivity and drive better performance across teams.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney and Bangalore, we truly believe in finding the best talent everywhere. We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

With over $220 million in funding from OMERS Growth Equity, ICONIQ Capital, GV, Andreessen Horowitz, Felicis Ventures, Work-Bench, Scale Ventures and other top VCs, Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere!

Responsibilities

• Provide comprehensive sales operational support, including but not limited to territory management, object management, SFDC development, reporting, and support case responses
• Quickly solve sales process pain points in the moment, while developing long-term solutions
• Develop and solve technical issues with a scalability and speed-to-solution mindset
• Assist with administering all sales systems, including SFDC, 3rd party software providers, and proprietary software tools
• Work cross-functionally with other business process owners to ensure changes to SFDC and other sales systems are consistent with business needs
• Handle voluminous and complicated needs of quickly changing start-up environment with a positive, collaborative attitude
• Responsible for developing in Visualforce, Apex, Java, AJAX, and other technologies to build customized solutions that support business requirements and drive key business decisions
• Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
• Knowledge in Salesforce CPQ preferred (Add this under Pluses)

Required Skills

• Strong organizational skills and business judgment with the ability to handle projects independently end-to-end
• Strong experience doing customization with APEX and SFDC business workflow
• Background in Salesforce development including Salesforce Custom Objects, Apex, Triggers, Web Services, Visualforce, Lightning, REST APIs, SOAP Web Services and migration tools.
• Experience with Salesforce Administration including use of custom and standard fields and objects, workflow rules, data validation rules, and page layout changes
• Experience writing with HTML, CSS, Javascript, and using Web UI frameworks within Visualforce pages and/or Lightning components
• Strong command of Salesforce technologies: Apex, Visualforce, Lightning, and declarative development
• Spreadsheet expert (Google Sheets/Excel)...vlookup and pivot table pro
• Experience using Salesforce Automation tools (workflows, approval processes, process builder, flows, etc) preferred
• Salesforce Developer (Dev 401) certification highly desired with other Salesforce certifications (i.e.: Salesforce Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, etc.) preferred.
• Experience using Release Management tools (Ant, Change Sets, Salesforce DX) preferred

Pluses

• Salesforce Developer certifications
• Experience working with Marketo
• Reporting experience with Domo

30 Days: Learn

• Get to know the Company/Product/Team/Culture
• Roles and Responsibilities review
• Day in the life of Revops – Overview
• End to End Process review (sales to support how we do things in Dialpad ??)
• Get to know SFDC environment/ architecture and Provide access to SFDC environment(Production/Sandbox)
• Learn the tools (Overview on list of tools that we use in Dialpad) (SFDC/Marketo/othertools)

60 Days: Build

• Help the new hire to connect (Intro) with internal and external teams
• Tag new hire with current project/revops request to get the gist of things happening.
• Setup weekly 1 : 1 discuss about KPI,weekly goals and accomplishment (sync calls/office
• hours)
• Have an end to end process review in CPQ with a new hire.
• Start Assigning small projects to new hire and guide them to success

90 Days: Implement

• Setup 60 days review and discuss about things accomplished and things to learn.
• Tag new hire to all active SFDC projects (not expecting new hire to run with all but just
• give new hire idea of things happening)
• Setup weekly call with Dev team (India) to discuss about open Jira tickets
• Setup time with other team members to discuss about any new request that needs salesforce changes .

About Us

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation & Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical.

Reimbursements

We offer a monthly stipend to help cover your home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

We offer paytm wallet for your food

Location, Location, Location

San Francisco <> San Ramon <> Austin <> Raleigh <> Vancouver <> Kitchener <> Tokyo <> New York <> Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.