Client Service Team

Job Description

We are a global measurement company with more than 40,000 people in over 100 countries. Through a deep research together with science and data, we help clients understand how to act and react to what consumers Watch and Buy. Over the last 95 years, we have been working within the Television, Radio, Books & DVDs, Music, Advertising Agencies, Telecom, Video Games, and Sports sectors with the biggest companies like Coca-cola, PepsiCo, Nestle and much more.
So when the world asks, “What’s next?” you’ll have the answer.

We are regularly looking for new joiners in our dynamic and great team! If roles in Client Servicing/Consulting interest you, make sure you take a look below and already register your application in our database!
CLIENT SERVICE/CONSULTING RECRUITMENT POOL

Within our Core Nielsen team

Client Service Executive: You will make a difference by answering to clients’ questions on Nielsen studies that will enable clients to grow in the FMCG market! Your job will contain 3 main parts: the daily contact with retailer and manufacturer clients to help them regarding the use of Nielsen data, data analysis, software & tools support; the reporting on market trends via presentation and help to the clients on understanding them; and the setup of general trends in client presentations to support the Analytics & Sales team. You work with our +200 clients, manufacturers and retailers.
Analytical Consultant: Our consultant partner with our clients using data to explain what happened in the FMCG industry/category and what they should do next to improve business performance. They build long term relationships with their client portfolio, understanding their needs and business strategy. They help their clients growing their business performance by delivering general trends presentations and providing actionable recommendations.

Within our Brandbank division, specialized in retail E-commerce
Brandbank is one of the world’s largest providers of trusted digital product content for ecommerce sites, mobile shopping apps and virtual merchandising applications. With 20 years’ experience in ecommerce content, Brandbank helps its clients to maximize the impact of online products for the FMCG retailers and manufacturers

Customer Experience: As Customer Experience Executive, you work together with the responsible Account Manager on your portfolio of Supplier Accounts. You maintain contact with customers and internal departments to monitor and increase customer satisfaction. You also work together with the Account Manager to increase the Sales opportunities and solve any issue that could affect the client’s satisfaction.

If you have a specific interest in one of these teams, indicate it in your motivation letter!

BE YOURSELF
These positions are a perfect next step for you in Nielsen, a leader company in market research in the FMCG sector. Your distinctive strength is a truly client and solution oriented approach. By joining Nielsen, you will learn about all services that Nielsen is delivering and you’ll be part of a team within a fast paced and demanding environment and have opportunity to interact with other areas of the business.

Our new collaborator will:

• Have a bachelor or master degree (Business, Economy, Marketing, or related field)
• Have a minimum knowledge or curiosity/interest of market research/market data and/or consumer goods industry; experience of 1-3 years can be an asset
• Be fluent in Dutch and/or French. The level will depend on our needs when the job is opened
• Be fluent in Business English

An ideal candidate will also have:

• Time management & prioritization skills
• Good at relation-building and demonstrate strong communication skills
• Good organizational skills
• The ability to work as part of a team and build good working relationships

GROW WITH US – WHAT DO WE OFFER?

Benefits. We offer a contract for an undetermined period. Besides the salary, you will get the following benefits package: meal vouchers, enrollment to our insurance group program (pension fund, hospitalization, disability insurance...), and as we work 40h/week, you will get 1 compensation day per full month (up to 12 extra days for a full year).
Training & Development. Nielsen employees are encouraged to pursue growth opportunities and are provided with professional training to enable them to stay at the fore-front of latest marketing trends.
Culture. Nielsen offers flexible working hours, helping you to create a work/life balance that is right for you. Moreover, you will experience a dynamic, open, international and solution-oriented environment. Being open, personal, connected and useful is woven into Nielsen's DNA. As part of our culture, our promise to you is that at Nielsen, you can: Be yourself, Make a Difference & Grow With Us.