Soft Services Manager
The Soft Services Manager will have a primary focus on building member service. SSM will manage and maintain overall site service, performance, processes, and quality standards for services which may include but is not limited to: cleaning landscaping, solid waste & recycling, and pest control. The SSM will strive towards innovation of services offered, assist with lowering cost of delivery, and works with suppliers to integrate the service into operations while dramatically enhancing the member experience. The SSM will own the effective participation in quality assurance programs, and drive towards a higher level of cleanliness as well as meet or exceed scoring metrics as stipulated in both Member and Vendor contracts.
Responsibilities
Primary focus
Qualifications
About WeWork
In 2010, our co-founders Adam Neumann and Miguel McKelvey decided to create something new: a space where people could come to work, and be part of something greater than themselves, a community that brought meaning to their lives. The overwhelming response to that space reiterated our belief that people were ready for a new approach to work and the workplace. This has been borne out over the years, with companies of all shapes and sizes becoming a part of the WeWork community. From a single location in New York, we have expanded to hundreds of locations around the world.
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