Sales and Care Rep. - Small Business

Job Description

About CenturyLink
CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

The Account Manager I-Inbound Sales responds to phone calls in a fast-paced call center promoting and selling CenturyLink products and services to customers with a high sense of urgency while providing extraordinary customer service; to include answering questions, fulfilling orders, troubleshooting problems, responding with information, and limiting call transfers with first call resolution.

• Receive, listen to and respond to inbound calls from CenturyLink Small Business customers
• Show care to each customer by using patience, attentiveness, willingness to help while being professional and showing respect
• Build and maintain strong customer rapport
• Perfect the customer experience by providing superior service
• Consult with customers to gather information and make recommendations for their communication and entertainment needs
• Receive/resolve complaints and general calls in regards to service, billing, payment and other service related issues
• Meet required sales objectives by offering and selling CenturyLink products and services on every call
• Sell additional services and products by recognizing opportunities to up-sell; explaining new features
• Use various computer systems/screens simultaneously to process sales and service orders
• Consult, multi-task, and problem solve with the customer which includes handling complaints
• Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines
• Update job and product knowledge by participating in educational opportunities
• Data entry with speed and accuracy

• Ability to meet and exceed monthly sales goals
• Quality oral and written communications skills
• Strong customer focus
• Excellent punctuality and work attendance history
• Proficient in multi-tasking within several computer applications and databases
• Ability to handle a high volume of phone calls in a structured environment
• Must be flexible to work various shifts, including Saturdays, evenings, mandatory overtime and holidays as necessary
• Computer literacy
• Successful Completion Contact Center Simulation

Alternate Location: US-Florida-Apopka

Requisition # : 215201

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.