Platform Support Engineer

Job Description

West Creek 4 (12074), United States of America, Richmond, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Platform Support Engineer

Platform Support Engineers create a bridge between development and operations by applying a software engineering mindset to system administration topics. The Platform Engineer is tasked to make the Enterprise Workload Automation Platform more reliable, efficient, and scalable.

What do they do?

As a Platform Support Engineer, you will be an integral member of a dynamic team continuously improving our Enterprise Automation platform. Thinking outside the normal ‘support’ mindset to automate and innovate ‘all-the-things’ in support of our rapidly expanding product portfolio.

Using engineers to perform work that was historically done by an operations team, allowing us to re-think how we fundamentally support and evolve our platforms. With this mindset, engineers will have the freedom to innovate, develop and implement automation to improve our systems and supportability.

Primary responsibilities

• Rehydration / Deployment of AROW Platform (CA Automic) in an active-standby environment
• Ownership and maintenance of the platform (handling any well managed requests, pro-actively monitoring resources like disk space, etc)
• Support and on-call for clusters in all environments (Dev, QA, Prod)
• Troubleshooting and resolving issues related to platforms and/or systems upstream and downstream
• Solving problems using a software mindset, through creation of tools and monitoring
• Ensure the Availability & Resiliency of the Enterprise Automation platform. Assess the reliability risk of the systems and drive improvements in the prevention, detection, and remediation of potential risk.
• Collaborate with other DevOps team members, and coordinate with engineering and business teams.
• Update and enhance monitoring / alerting (for conditions such as application-errors, high memory usage) and log aggregation approaches (to quickly access logs for troubleshooting or generate reports for trend analysis) to proactively notify engineering and business stakeholders using tools such as AWS CloudWatch, Splunk, Datadog and PagerDuty.
• Maintain build pipelines to support automated testing and deployments using tools including Jenkins.
• Provide on-call support and troubleshooting assistance with ability to navigate through the automation platform with speed and accuracy
• Clearly document and diagram deployment-specific aspects of architectures and environments, working closely with Software Engineers, and others in DevOps.
• Continuous improvement of tools, testing and deployment strategies using software to solve complex problems

Basic Qualifications

• Bachelor’s degree
• At least 1 year of experience in production support
• At least 1 year of experience in Cloud
• At least 1 year of experience in CA Automic Product
• At least 1 year of experience in Python, PowerShell, or Bash scripting
• At least 1 year of experience in CICD experience

Preferred Qualifications

• At least 1 years working in agile environment
• At least 1 year of experience in code management (Github or SVN)
• At least 1 year of experience in Chef, Ansible, or Puppet
• At least 1 year of experience in Java and Kubernetes Operations
• At least 1 year of experience in API support or creation experience
• AWS Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).