Technical Account Manager (f/m/d)

Job Description

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

HPE makes Hybrid IT simple. HPE helps customers to design the right mix of Hybrid IT to serve their unique needs. We bring next generation infrastructure that uses intelligent software to simplify and accelerate the delivery of new apps, services and business insights. Providing with new ways to deliver and manage IT on-premises and in the cloud. Recently, MapR’s Data Platform became part of the HPE family of products.

The MapR Data Platform is a leading data platform for AI and Analytics, and enables enterprises to inject analytics into their business processes to increase revenue, reduce costs, and mitigate risks. MapR addresses the data complexities of high-scale and mission-critical distributed processing from the cloud to the edge, IoT analytics, and container persistence. Global 2000 enterprises trust the MapR Data Platform to help them solve their most complex AI and analytics challenges.

A MapR Technical Account Manager is an individual experienced in leading technical teams and ensuring dedicated support to key Enterprise customers. We're looking for a track record of proven knowledge in database, business intelligence, applications, storage, Data Warehouse, Professional Services organizations, or Cloud providers who are focused on Big Data solutions.

Responsibilities:

• Manage larger team(s), managers (Manager Is) of teams, or area(s), with broad scope or impact, including setting organizational direction/work prioritization, people development, cost management, and alignment with larger business goals.
• Create strategic business plan for organization within guidelines of remote (offsite) service; documented Business Unit/Corporate objectives; ensure proposed projects receive appropriate support.
• Responsible for managing a budget or P&L.
• Coach and mentor employee direct reports. May coach and mentor non-direct reports as needed. Manage FPR process for company employees. Manage team and individual performance.
• Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports).
• Advise management and peers on broad organizational, technical, and strategic matters of importance.
• Establish and manage relationships with subject matter experts and appropriate management, with an objective of maintaining and building the business.
• Education and Experience Required:
• Typically a Bachelor's degree, advanced degree desirable or equivalent experience required 8-10 related experience in customer support with proven managerial abilities

Education/Experience:

• University or Bachelor’s degree preferred, or equivalent experience
• 10-12 years of experience in relevant technologies and customer environments.
• Minimum of 5+ years’ experience in storage, networking, Server, Data Warehouse, Professional Services organizations, and Cloud providers who are focused on Big Data solutions.

Knowledge and Skills:

• Advanced knowledge in a technical environment related to Big Data and Hadoop.
• Advanced Software knowledge related to distributed file systems (eg HDFS, MFS), computing, storage and peripheral devices.
• Advanced system administration knowledge related to Linux and virtual environments.
• Implementation knowledge of security especially related to Kerberos.
• People management responsibility.
• Demonstrate some in-depth knowledge of corporate organization and policies.
• Demonstrate business, technical or functional knowledge at the mastery level.
• Demonstrate administrative or operations knowledge.
• Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation.
• Demonstrate management capability.
• Familiar with the full portfolio of offerings, with detailed knowledge of services which are delivered out of their organization.
• Ability to lead project teams.
• Demonstrates detailed knowledge of support solutions.
• Demonstrates thorough knowledge of industry drivers relating to TCE.
• Called upon to create or implement strategic plans, goal setting, and Plan of Record management.
• Knowledge of the company's financial management processes.
• Forecast and manage to a budget.
• Knowledge of relevant company competition, market trends, organization, 3rd parties.
• Multiple years experience in support business.
• ITIL Essentials trained desired.
• Manage project /program teams and leads planning activities for area of responsibility Defines specific strategies or action plans to achieve targets. Communicate these to all levels of employees and partners.
• Thorough understanding of customer environments and business drivers to leverage new opportunities.

Part-time work or job-sharing is also applicable to this position.

We offer:

• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?

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