Enterprise Operations Specialist

Job Description

The Role

The Enterprise Operations team is a link between our Sales Advisers, Delivery team, Field Sales teams, Fleet Management and North America based Tesla production facilities, ensuring cars are delivered on time and according to the correct customers’ specifications.

We are recruiting for a short-term temporary assignment for different roles for the last 2 months of this year (with potential extension to January next year).

The Enterprise Operations Specialist is a member of the Enterprise Operations team and ensures accurate handling of enterprise orders in Tesla systems. You ensure the correct and efficient handling of administrative duties involved in the purchase and hand-over of the car to the end user. Additionally, you will be interfacing with our financial teams and Sales and Delivery Managers to ensure Enterprise Operations is providing exceptional support to internal departments, creating the best customer experience possible.

Responsibilities

· Process all incoming EMEA enterprise order

· Respond to enquiries related to orders from Sales, Delivery, Service and other departments throughout the organization.

· Articulate specific ideas on how to further refine systems or processes.

· Participate in testing of new and updated system logic and procedures.

· Support management and team when necessary with any ad-hoc duties.

· Perform revenue recognition checks in line with our existing processes.

· Participate in and develops training and documentation for specific job tasks.

· Utilize, update and maintain the integrity and adequacy of information in Tesla’s CRM and ERP systems.

· Escalate matters that require senior management attention or concurrence in a timely manner to line management.

· Ensure Tesla meets its obligations and commitments towards customers and offer them the best customer experience possible.

Requirements

· Proven ability to work with repetitive tasks and process a large volume of enterprise orders.

· Be target oriented.

· Candidates with experience in a similar operational role would be preferred.

· Excellent time management, organizational, and communication skills.

· Ability to adapt to frequent changes and regional demands.

· Superior attention to detail under tight deadlines.

· Comfortable working with multiple teams and colleagues from various management levels.

· Willingness to work a flexible schedule. No 9 to 5 mentality.

· Experience with Excel.

· Strong team player.

· Language skills; mainly English but additional languages such as Dutch would be preferred.

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