CZ GCSC - Network Operations Specialist - Tier 2

Job Description

Description

We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We are hiring for our Network Operations Specialist team in Brno, Czech Republic which works as the second line of support for AT&T enterprise Customers as well as internal teams. We support wide range of service lines at tier 2 level. Uses AT&T toolset and guided workflow system to accomplish tasks.
Our Network Operations Specialists work to answer questions and resolve customer issues, supporting a wide variety of products and services. A solid understanding of communication media and technology is certainly an advantage but a willingness to learn is more important as training will be provided. However, you must be an CCNA level equivalent, advanced English speaker, thrive in a team environment and gain real satisfaction from helping other people.

Qualifications

∙ CCNA certification or knowledge - Candidates with no CCNA will only be considered when able to demonstrate relevant Network Operations Centre experience ∙ Knowledge of the ISDN methods used for invoking backup solutions, configuration of ACL’s, troubleshooting COS issues and working knowledge of routing protocols such as OSPF, RIP, BGP and EIGRP to troubleshoot routing issues
∙ Proficiency in the use of PC systems (hardware, operating systems) and applications
∙ Excellent Customer Service skills / Excellent telephone manner / Professionalism at all times
∙ Ability to follow defined processes
∙ Good problem solving skills / Logical and analytical reasoning / Co-ordination skills
∙ Excellent communication skills (verbal & written)
∙ Ability to work well under pressure, multi task, set priorities and make well-considered decisions, assertiveness
∙ Interface effectively with all levels of management both internally and externally
∙ A plus is the ability to work in 24/7 support.