Customer Engagement Manager - Amazon

Job Description

Are you passionate about Online Advertising? And do you think Amazon Advertising is the next big thing? If so, please consider Marin Software’s new Customer Engagement Manager, E-Commerce role.

We are looking for an enthusiastic expert in all things Amazon to contribute to the development and adoption of our new Amazon Advertising management solution. Working across departments and with Enterprise customers, the Customer Engagement Manager is the company’s Amazon ambassador and Subject Matter Expert. You will be responsible for growing adoption of Marin’s Amazon Advertising tools and will be expected to provide direction on the company’s product vision and development.

The Customer Engagement Manager partners with our Global Customer Success Team to protect and grow revenue by acting as the strategic advisor on platform centric solutions for Amazon Advertising management.

Sounds great, so what exactly will I be doing?

• Actively contribute to the development of Marin’s Amazon Advertising tools, positioning, and go-to-market strategy
• Promote Marin’s Amazon Advertising tools and offerings by developing internal collateral, writing blog posts, and speaking at industry events
• Partner with Learning Development to train Customer Success and Customer Engagement teams on Amazon Advertising best practices and strategies
• Liaise with data feed partner to identify and deploy optimal solutions for e-commerce advertisers, including cross-channel customers
• Support Enterprise customers’ Amazon Advertising efforts via in-person and remote consultations
• Collaborate with Product Management, Product Marketing, Business Intelligence, and Customer Success to create and execute on strategies for developing business through Amazon Advertising solutions
• Partner with Customer Success Teams to protect and grow revenue by:
  • ○ Analyzing existing Customers and Prospects’ e-commerce programs to identify areas of opportunities for generating incremental Revenue via Amazon Advertising
  • ○ Delivering App-centric business solutions for Advertisers’ needs.
  • ○ Implementing automated bidding solutions to improve Amazon Advertising performance.
• Campaign management services for key clients

What experience do I need?

• 2+ years of managing Amazon Ads
• Expert in e-commerce and Amazon Advertising requirements, strategies and best practices.
• Experience working on multiple, long-running, complex projects that involve internal and external stakeholders
• Strong understanding of online media metrics and methods for measuring e-commerce ROI
• Ability to think strategically to solve customers’ business challenges and to identify opportunities for positively impacting customers’ e-commerce ROI
• Patience in helping others achieve their business goals and in training customers and team members alike
• Outstanding communication skills, both written and spoken, with an exceptional ability to present to all levels within customer organizations e.g. from Director to C-Level members
• Proficient in Google Docs, Sheets, Slides and Excel
• Experience with other SAAS tools, Web analytics, CRM tools desired

About Marin Software

Marin Software Incorporated ( MRIN ) provides a leading cross-channel advertising cloud for performance marketers to measure, manage and optimize more than $6 billion in annualized ad spend across the web and mobile devices. Offering an integrated SAAS platform for search, display and social advertising, Marin helps digital marketers improve financial performance, save time, and make better decisions. Advertisers use Marin to create, target, and convert precise audiences based on recent buying signals from users’ search, social and display interactions. Headquartered in San Francisco, with offices worldwide, Marin's technology powers advertising campaigns in more than 160 countries. For more information about Marin's products, please visit: http://www.marinsoftware.com/solutions/overview .