Support Analyst

Job Description

We are looking for extraordinary individuals to work alongside our client services team to help build the world's next great financial infrastructure company. The ideal candidate will have at least 1-2 years experience in a client-facing role. Experience in software or financial services industries a plus, but is certainly not required. You will interact directly with Carta’s client-base. As their primary point of contact, you will address inbound requests/inquiries over live chat, phone, and emails. A successful candidate will be comfortable and confident in written and verbal communication with all of Carta’s stakeholders including C-level executives, employees, law firms (partners and paralegals), as well as investors/board members. You will need to be able to learn quickly, execute smoothly, and intuitively solve problems. Support Analysts at Carta have grown to become some of the strongest contributors in the organization given how thorough an understanding of the platform, our customers, and the various use cases the role demands. Please submit your resume in English

Responsibilities

• Resolve customer inquiries in a timely and professional manner
• Maintain an in-depth understanding of the software platform as well as all of Carta’s business units - Private Markets, Public Markets, Investor Services, and Valuations.
• Compose thoughtful, personalized responses for a variety of customer requests
• Triage incoming requests and identify trends/patterns across customer base in order to flag issues as well as potential solutions for the rest of the team
• Identify, reproduce, and document bugs for the product and engineering teams
• Assist with product development by testing new features and bug fixes as well as surfacing customer feedback
• Contribute to the ongoing learning and success of the team/company by sharing knowledge through mentorship, collaboration, and thorough documentationHelp to grow the culture in our Rio De Janeiro office!

Qualifications

• Fluent in English, both written and verbal
• Care deeply, genuinely, and passionately about client services and the role it plays in making a customer-centric company successful
• Comfortable learning quickly and taking on new challenges
• Ability to articulate both technical software issues as well as address equity/finance/accounting related questions in a clear and concise manner
• Highly organized with a strong attention to detail
• Possess a helpful and professional attitude with excellent verbal and written skills
• Exhibit diplomacy, tact, and poise under pressure when working through customer issues as well as a strong sense of curiosity to solve problems

About Carta Carta is creating the ownership network that maps the world's assets. Check out who we are and how we work here . Our team believes that the way in which assets are created, issued and transferred is inherently flawed. We live in a world where individuals can execute public market trades in a fraction of a second, but startups pay tens of thousands of dollars (and spend up to a month) to close a seed round. Carta is on a mission to change this by providing companies of all stages the best software to manage their ownership. We are looking for extraordinary individuals to work alongside our team with experience from top technology companies. You will be building Carta from the ground up and helping build the world's next great financial infrastructure company. Carta is backed by many of the best investors in the world, including Social Capital (Slack, Intercom, Box), Union Square Ventures (Twitter, Twilio & Coinbase), Menlo Ventures (Uber & Warby Parker) and Spark Capital (Oculus VR, Slack and Cruise Automation). Carta is creating the ownership network that maps the world's assets. Check out who we are and how we work here . At Carta we want to create an environment for Carta's owners - you - to do your best work, by offering competitive benefits and perks: We are committed to WELLNESS: - Health, dental, and life insurance We are committed to A SUPPORTIVE WORK ENVIRONMENT: - Transportation benefits - Meals, snacks and drinks - Cell phone stipend We are committed to LIFELONG LEARNING: - Unlimited reimbursement for work related books - Fast paced work environment geared towards professional growth Apply for this job