Lead Account Manager

Job Description

Who we are:

KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.

At KeepTruckin, we see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives. KeepTruckin is proud to be a Forbes Cloud 100 company and recognized by Glassdoor as a “Best Place to Work” in 2019.

We are looking for people from all backgrounds who want to make an impact on the millions of drivers who keep our world moving. Together, we laugh hard, snack harder and work together to drive innovation at the intersection of tech and transportation.

What you'll do:

• Effectively lead a team of Account Managers who serve as the principal relationship manager for our freight customers, to service and grow wallet share.
• Hire, lead, and mentor a small team of brokerage Account Managers to assist the team in exceeding revenue and gross margin targets.
• Grow an existing book of a business grounded in lasting, long-term customer relationships that allows us to continually grow share of wallet.
• Work closely with the talent acquisition team on execution.
• Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
• Work closely with AE’s to ensure a smooth transition of all new accounts landed.
• Understanding freight details, shipper contacts, total opportunity size, and expectations for gain in wallet share over the life of the account.
• Lead Account Manager would also be responsible for working closely with Account Executives to determine the best primary/secondary Account Manager for all new accounts landed based on shipper characteristics and Account Manager knowledge.
• Manage and oversee communication between Account Management team and Pakistan load coverage team
• Understands their teams entire book of business and is able to fill in when needed
• Weekly 1:1’s with Account Managers to set goals and assess progress to report back to Sales Manager

Requirements:

• 3 years of experience operating in an account management role
• 1 year of lead or management experience is preferred
• Proven experience servicing existing customers and growing wallet share through proactive communication and service
• Experience in on-boarding new customers to ensure their needs are met and our team is set up to service them according to their requirements
• Ability to mentor, coach and advance the development of each of your employees, while upholding KeepTruckin's values.
• Manage key customer expectations and contribute to a high level of customer satisfaction
• Active listening skills with ability to build trust
• Competitive mindset, always striving for success
• Experience with Salesforce or other CRM and sales technologies for forecasting, pipeline management, and sales acceleration

What We offer:

• Be part of a team that listens to your ideas; supports your career goals and provides a unique way of doing business in the freight industry.
• Medical and dental benefits that are available DAY ONE
• KeepTruckin covers 90% of employee premiums and 75% of dependent premiums
• Company sponsored 401K, commuter reimbursement and equity
• Catered lunches and a stocked kitchen for your convenience