Customer Success Manager, Corporate

Job Description

Impact. Innovate. Inspire. These three principles guide the mission of BrightEdge – to connect people to meaningful experiences. Experiences that matter. Experiences that define a brand. Experiences that make a difference. At BrightEdge, we are an integral part of the digital experience, helping businesses transform content into tangible business results. BrightEdge is widely recognized as a global leader in enterprise Search Engine Optimization (SEO) and Digital Marketing. BrightEdge has thoroughly redefined the concept of SEO by developing an award-winning platform that precisely measures and optimizes marketing content in real-time across online channels. The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO. Your Future at BrightEdge Do you want to work with some of the most innovative brands? Customers across more than 80 countries and all industries trust BrightEdge to modernize their digital marketing stack for today’s transforming world. We’re looking for our next teammate, a proven customer relations talent who has a proven track record of retaining and growing accounts.

What you will do:

• You will be working with a variety of 60 accounts to develop trusted relationships with decision makers to understand their strategic goals.
• You will create a plan to execute customer goals using the BrightEdge platform and work within the account to achieve this value.
• You will identify potential risk and understand customer level of adoption and work collaboratively with other teams to create a solution to ensure customer happiness.
• Prepare and execute on quarterly customer success plans.
• You will add value and platform expertise to grow customer usage of BrightEdge within each account: Introduce new features and best practices.
• Develop new materials - presentations, roll-out plans, and proposals.
• Track and report on key metrics for customer success.

What it takes to be successful:

• 1-4 years of direct Account Management experience.
• Experience managing a book of business and demonstrated success identifying renewal and expansion opportunities and retaining an existing book of accounts.
• Experience working with stakeholders at all levels.
• Must be comfortable in a fast-paced, high cadence environment and have strong communication and presentation skills.
• Must have knowledge of digital marketing.
• Experience driving platform adoption and user expansion, recurring attendance via strong agendas and post session follow-up, troubleshooting platform issues and driving support resolution.
• You can work remotely if you live in the following location: Greater Cleveland OH. area.

Benefits and Perks:

• Ability to work remotely
• Competitive Compensation Packages
• Medical, Dental, and Vision Insurance
• Defined Career Paths

About BrightEdge BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue. The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO. Apply for this job